Security Operations Center Dispatch Supervisor

University of Oregon • Eugene, OR

65d • $80,000 - $85,000

About The Position

The Dispatch Supervisor will lead a team of dispatch professionals in the day-to-day operations of the Security Operations Center (SOC) at the University of Oregon Police Department (UOPD). This position is expected to serve as the subject matter expert while providing necessary support to the team members. The Dispatch Supervisor will apply working knowledge of communications, equipment theory, training, and procedures to provide leadership, technical guidance, and direction to the Communication Officers of the SOC. This position is considered a working supervisor and will be expected to provide operational dispatching and records support. The incumbent will need general availability to work non-traditional hours based on organizational need. A satisfactory job performance requires the ability to multi-task in a high-paced work environment and the ability to work under potentially stressful conditions.

Requirements

• High school diploma or equivalent.
• Basic DPSST Telecommunications certification.
• 2 years of relevant law enforcement dispatch experience.
• One year of law enforcement dispatch lead work, Field Trainer, or supervisory experience.
• Possess or have the ability to possess a valid Oregon Driver's License.
• Possess or have the ability to possess LEDS certification.
• Must successfully pass a comprehensive background assessment.

Nice To Haves

• Five (5) years of experience in campus public safety or Primary or Secondary PSAP in Oregon.
• Associates degree or higher.
• Two years of supervisory experience.
• Experience managing and directing the work of dispatchers.
• Experience managing safety or security protection programs on a college campus.
• Fluency in a second language.
• APCO RPL, or CPE, or NENA ENP.
• DPSST Intermediate or Advanced Certification.

Responsibilities

• Lead a team of dispatch professionals in day-to-day operations.
• Provide leadership, technical guidance, and direction to Communication Officers.
• Perform operational dispatching and records support.
• Ensure timely response and activation of various procedures and notifications.
• Maintain high levels of confidentiality and professionalism.
• Train personnel in accordance with established police/public safety training standards.
• Assess critical or emergent situations and determine appropriate courses of action.

Benefits

• Health insurance
• Retirement plans
• Paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Educational Services
• Education Level: High school or GED