Tarian Development-posted 8 months ago
Full-time • Entry Level
Denver, CO

Every HSS Teammate contributes significantly to our mission. Whether as a frontline employee or working behind the scenes, our Teammates are the reason why HSS is a trusted partner across all industries. You are member of a diverse team working in an inclusive and dynamic environment. HSS offers more than employment; we provide a career path rich in purpose and fulfillment. By joining HSS, you become part of a greater mission. Through the creation of safe environments, you empower people, communities, and organizations to thrive and achieve their full potential, as well as your own. The Dispatcher is an essential component of the Tarian Security Department which operates 24 hours a day and seven days a week. The SOC provides critical on-demand service to Tarian customers through centralized coordination of all security services. As the first point of contact for security calls for service, the successful candidate will be able to balance excellent customer service with the ability to handle emergency situations quickly and decisively.

  • Answers, documents, and dispatches all incoming calls for Security Services according to established protocols in a prompt manner.
  • Thoroughly and accurately documents/enters all calls to enable security officers to complete their duties within the established time frames.
  • Monitors CCTV footage from multiple facilities and perform regular 'virtual patrols' of said facilities. Report any irregularities to the appropriate security personnel.
  • Maintains a professional demeanor and adheres to established dispatch protocols at all times.
  • Follows specific procedures for individual facilities.
  • Monitors and dispatches alarms that terminate into the SOC.
  • Makes notifications as quickly as possible to prevent injury to employees or damage and loss of property to clients.
  • Assists with scheduling when central scheduling is off duty in order to keep all facilities properly staffed.
  • Monitors and answers emergency help phones and access control systems at client facilities.
  • Reports all system problems in a timely fashion.
  • Works and interacts with other employees, drivers, officers, customers, supervisors, guests, medical personnel, and possibly patients.
  • Provides SOC with on call support as assigned.
  • Performs other job-related duties as assigned.
  • High School Diploma or GED
  • Two (2) years of customer service and/or call center experience
  • Previous dispatch or security experience preferred
  • Excellent communication skills (written, verbal, and listening)
  • Clear and effective phone skills
  • Proficiency with office computers and Microsoft Office software
  • Ability to type a minimum of 35 wpm
  • Ability to work as part of a team
  • Excellent customer service aptitude
  • Ability to multi-task and remain organized
  • Ability to remain calm under pressure
  • Medical, Dental, and Vision Insurance
  • Supplemental Medical Reimbursement Plans
  • Paid Time Off & Paid Holidays
  • 401k Plan & Free Retirement Planning Consulting
  • Short-term & Long-term Disability Income Protection Benefits
  • Life Insurance for Teammate and Family
  • Employee Assistance Program
  • Recognition & Reward Program
  • Perks Discount Programs with 3,000 free classes from yoga to financial wellness.
  • Wellness Program
  • Pet Insurance
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