Security Officers and Supervisors -FT and PT Vehicle and Foot Patrol

Northeast Security • Somerville, MA, MA

326d • $21 - $24

About The Position

Northeast Security is seeking Vehicle and foot patrol officers and supervisors for some of our outlet shopping plazas in Lexington and Lynnfield, MA. The positions are available for both full-time and part-time schedules, with varying shifts throughout the week. The pay rate for these positions ranges from $21.30 to $24.00 per hour. Candidates must have a valid driver's license with a clean driving history and will be contacted by recruiters to discuss their preferences upon applying.

Requirements

• Customer Service Experience required.
• Receptionist or guest service experience required.
• Two to three years of previous security concierge and reception experience, or related field/education.
• Neat and professional appearance.
• Dependable means of transportation.
• Ability to communicate clearly and effectively in English (both written and verbal).
• High School Diploma/GED Equivalent.
• Candidates must also be able to successfully pass ALL pre-employment background and drug screenings.
• Must be at least 18 years of age.

Nice To Haves

• Excellent customer service skills and service delivery orientation.
• Strong leadership skills.
• Knowledge of supervisory practices, procedures, and security operations.
• Ability to provide positive direction and motivate performance.
• Strong attention to detail.
• Strong written and verbal communication skills.
• Ability to show responsibility and friendliness towards clients and residents.
• Strong professionalism.
• Ability to solve conflict/problem solve.
• Must be able to multi-task and self-manage in a dynamic environment.
• Must be knowledgeable of all company policies and procedures.
• Maintain effective relationships with all levels of the company and client organizations.

Responsibilities

• Must keep a professional appearance.
• Must remain on post at all times.
• Monitoring security concierge personnel to ensure guest services are satisfactory.
• Provide general admin support and respond to inquiries and anticipate customers' needs.
• Ensure that all security concierge personnel are aware of and perform their duties in full compliance with the facility security operations procedures and location policies, procedures, and regulations.
• Review and approve all reports, duty logs, etc. submitted by security personnel.
• Ensure timely notification of all serious incidents.
• Basic computer knowledge.
• Maintain effective communications with all assigned security personnel.
• Deliver a memorable and pleasant experience to all customers/vendors.
• Counsel, advise, motivate, and (when necessary) provide discipline and positive reinforcement to personnel assigned to the location.
• Work with management in the development and implementation of sound employee relations, development, and retention programs for the location.
• Ensure that assigned security personnel are kept up-to-date on any modifications to procedures, policies, or regulations.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees