Security Officer

Virgin Hotels • New York, NY

76d

About The Position

As Security Agent, you are responsible for monitoring and controlling staff entrances, patrolling on a regular basis, and managing undesirable behavior in order to deliver a safe Guest and teammate experience. You will be required to lead a team, communicate, coordinate and work well with other teammates, managers and guests. Most of all, we want you to have FUN since you will play a huge role in creating that memorable guest experience!

Requirements

• Current, legal and unrestricted ability to work in the USA
• Minimum of 2 years of Loss Prevention experience
• Previous experience in hospitality preferred
• Ability to clearly and pleasantly communicate in English with guests, management/co-workers, both in person and on the telephone
• Proficient computer knowledge

Responsibilities

• Help lead investigations of accidents, thefts, property loss, unlawful activities, and complete corresponding incident reports
• Patrol the interior of and the perimeter of the hotel and the property to observe and identify potential safety risks, security risks and undesirable conditions
• Direct response to emergency situations including, but not limited to, safety hazards, fires, medical emergencies and threats to life and/or property
• Serve as primary liaison with federal, state and local law enforcement
• Oversee the administration and accuracy of all required reports and documentation
• Respond to guest inquiries and requests and resolve guest issues in a timely, friendly and efficient manner
• Coordinate additional personnel for Conference and Banqueting functions
• Patrol all boundary areas, bedrooms, offices, storage areas, public areas, and function rooms
• Ensure tours are carried out for the purpose of fire prevention, safe means of escape, and security
• Liaise with Departmental Heads to ensure hotel staff is aware of their security responsibilities
• Plan, deliver and facilitate regular staff awareness training
• Be fully conversant of company terrorist procedures and convey to staff
• Be fully conversant with hotel Fire and Emergency procedures
• Responsible for management of key control within all departments
• Monitor and control staff entrances, including all accesses at property such as main entrance, parking, elevators, guests, vendors, employees, etc.
• Responsible for checking goods received and distributing
• Operate, check and monitor the hotel surveillance system

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation
• Number of Employees: 501-1,000 employees