Security Officer

Marriott•Kingsport, TN

8h•Onsite

About The Position

The Security Officer is responsible for patrolling all areas of the property, assisting guests with room access, and monitoring various security and life safety systems including Closed Circuit Televisions, perimeter alarm systems, duress alarms, and the fire life safety system. This role involves locking property entrances as needed and conducting daily physical hazard inspections. The officer must respond to accidents, providing first aid/CPR or contacting EMS, and assist guests and employees during emergencies. Key duties include notifying appropriate individuals of incidents, defusing disturbances, and calling for external assistance when necessary. The position requires completing detailed incident reports for all security and loss prevention events, handling interruptions and complaints, and resolving safety hazards. Security Officers are also responsible for escorting unwelcome persons from the property, reporting to vehicle accidents/thefts, and completing shift summaries/daily activity reports. Maintaining confidentiality of all security and property documents, conducting investigations, gathering evidence, and interviewing relevant parties are also critical aspects of the role. Beyond security-specific tasks, the officer is expected to adhere to all company policies and procedures, report unsafe conditions, complete safety training, maintain a professional appearance, protect company assets, and provide excellent guest service by welcoming and acknowledging guests, anticipating their needs, assisting those with disabilities, and expressing genuine appreciation. The role also involves effective communication, accurate document preparation, fostering positive working relationships, supporting team goals, and complying with quality assurance standards. Physical demands include extended periods of standing, sitting, or walking, visual verification of information, inspection of equipment, computer usage, rapid movement, and the ability to lift and move objects up to 50 pounds independently and over 75 pounds with assistance, as well as navigating various physical environments.

Requirements

Ability to stand, sit, or walk for an extended period of time
Ability to read and visually verify information in a variety of formats (e.g., small print)
Ability to visually inspect tools, equipment, or machines (e.g., to identify defects)
Ability to enter and locate work-related information using computers and/or point of sale systems
Ability to move at a speed required to respond to work situations (e.g., run, walk, jog)
Ability to stand, sit, or walk for an extended period of time or for an entire work shift
Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance
Ability to grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination
Ability to move through narrow, confined, or elevated spaces
Ability to move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps
Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping
Possession of additional licensing/registration if required by state

Nice To Haves

High school diploma or G.E.D. equivalent

Responsibilities

Patrol all areas of the property
Assist guests with room access
Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system
Lock property entrances when required
Conduct daily physical hazard inspections
Respond to accidents, contact EMS or administer first aid/CPR as required
Assist guests/employees during emergency situations
Notify appropriate individuals in the event of accidents, attacks, or other incidents
Defuse guest/employee disturbances
Call for outside assistance if necessary
Complete incident reports to document all Security/Loss Prevention related incidents
Handle all interruptions and complaints
Resolve safety hazard situations
Escort any unwelcome persons from the property without interrupting the orderly flow of property operation
Report to scenes of vehicle accidents/thefts
Call for assistance using proper code responses
Complete a Loss Prevention shift summary/daily activity report
Maintain confidentiality of all Security/Loss Prevention and property reports/documents; release information only to authorized individuals
Conduct investigations and gather evidence
Conduct interviews with relevant parties
Follow all company policies and procedures
Report accidents, injuries, and unsafe work conditions to manager
Complete safety training and certifications
Ensure uniform and personal appearance are clean and professional
Maintain confidentiality of proprietary information
Protect company assets
Welcome and acknowledge all guests according to company standards
Anticipate and address guests’ service needs
Assist individuals with disabilities
Thank guests with genuine appreciation
Speak with others using clear and professional language
Prepare and review written documents accurately and completely
Develop and maintain positive working relationships with others
Support team to reach common goals
Comply with quality assurance expectations and standards
Perform other reasonable job duties as requested by Supervisors

Benefits

Dedicated to being an equal opportunity employer
Welcoming all and providing access to opportunity
Actively foster an environment where the unique backgrounds of our associates are valued and celebrated
Commitment to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law
Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you

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