HCVR Telecommunicator - Level 1 (Full Time; Sunrise Shift)

Harrah's Valley River Casino & Hotel • Murphy, NC

1d

About The Position

Enforce policy and control procedures, to provide a safe and pleasurable environment for guests and employees.

Requirements

• High school diploma or GED required
• Candidates MUST complete C.A.R.E certification training and pass the CARE test within 30 days of hire required
• Must enter department as a Trainee/ Level 1 position and successfully completed all those duties and responsibilities
• Position must require service dates (2 weeks trainee/90 days as level 1) and pass all duties/skill test prior to moving proficiency ladder
• Six months to one -ear previous customer experience preferred
• Must demonstrate the following essential knowledge and skills:
• Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook
• Complete knowledge of all internal controls
• Complete knowledge of all emergency procedures
• Excellent attendance in previous positions
• Willing to learn and be adaptable
• Attention to detail/observant
• Comfortable under surveillance
• Neat, professional appearance with excellent personal hygiene
• Must be able to lift, carry, push, and/or pull up to 100 pounds
• Must be physically capable of performing MACH Controlled Force Tactical Training
• Must be able to be on feet/stand/sit for an 8-hour shift
• Must be able to stoop, bend, reach, kneel, twist, climb and grasp items
• Must be able to operate in mentally and physically stressful situations
• Must be able to respond to visual and aural cues
• Must be able to read, write, speak and understand English
• Must be able to maneuver in all areas of the casino and hotel
• Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality including secondhand smoke
• Must be able to work a flexible schedule including weekends, evenings and holidays

Responsibilities

• Verify and guard all currency transfers
• Post at all entrances to enforce policies and enforce Project 21
• Resolve customer disputes professionally
• Verify and escort Game Technicians
• Issue and inventory badges for visitors and vendors
• Provide and maintain service standards to guests as set by department
• Work closely with surveillance
• Work closely with local Emergency Services
• Retrieve and verify lost and found items
• Patrol parking lots (Per approval of Risk Management);; direct traffic; assist with valet parking
• Responsible for filing reports on safety, OSHA, lost and found, and any other incident of liability

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees