Security Officer

Performance Hospitality • Orlando, FL

9d • $17 - $18 • Onsite

About The Position

The Security Officer protects people, property, and reputation by maintaining a safe, welcoming environment. You’ll conduct patrols, monitor access and CCTV, respond to incidents, and provide exceptional customer service while following post orders and company policies.

Requirements

• High school diploma or equivalent required.
• 1+ year security, military, law enforcement, or customer-facing experience preferred (will train reliable candidates).
• State/local guard license (if required) or ability to obtain promptly.
• CPR/First Aid/AED certification preferred (or within 60 days of hire).
• Strong observation, de-escalation, and report-writing skills; professional demeanor under pressure.
• Comfortable using incident reporting software, email, and Microsoft Office/Google Workspace; CCTV experience a plus.
• Clear background and driving record (if operating company vehicles); valid driver’s license may be required.
• Ability to work any shift, including weekends/holidays; dependable, punctual, and team-oriented.
• Stand/walk for extended periods; climb stairs; occasional outdoor patrols in varying weather.
• Lift/push/pull up to 40–50 lbs; frequent use of radios and computer systems; ability to respond rapidly in emergencies.
• Maintain professional appearance per uniform and grooming standards.

Responsibilities

• Patrol & Prevention: Perform interior/exterior patrols; identify hazards, unsafe conditions, and suspicious activity; deter theft and misconduct through visible presence.
• Access Control: Verify IDs and credentials; manage visitor/vendor sign-ins and deliveries; enforce key control and badge procedures.
• Surveillance & Monitoring: Operate CCTV/VMS, alarms, and radio communications; investigate alerts and document findings.
• Incident Response: Respond to medical, fire, disturbance, or facility incidents; de-escalate situations; secure scenes; coordinate with law enforcement/EMS as directed.
• Reporting & Documentation: Write clear, timely incident and daily activity reports; preserve evidence and maintain chain-of-custody when required.
• Customer Service: Greet and assist guests/employees; provide directions and escorts; resolve concerns with professionalism and empathy.
• Safety & Compliance: Support life-safety checks (fire extinguishers, emergency lighting, exits); assist with drills/evacuations; follow OSHA, privacy, and company policies.
• Loss Prevention: Observe cash/asset handling, loading docks, and high-shrink areas; report irregularities to leadership.
• Post Orders & Equipment: Follow site-specific SOPs; maintain radios, body cams (if used), flashlights, and first-aid kits; keep work areas neat.
• Other Duties: Support special events, crowd control, traffic flow, and after-hours access as assigned.

Benefits

• Competitive Salary: A comprehensive and competitive compensation package.
• Performance Bonuses: Based on company and individual performance.
• Health Benefits: Full medical, dental, and vision coverage.
• Retirement Savings: 401(k) plan with company match to help secure your financial future.
• Paid Time Off (PTO): Generous vacation, sick leave, and paid holidays to promote work-life balance.
• Professional Development: Opportunities for career advancement, mentorship, and ongoing learning.
• Employee Discounts: Discounts on hotel stays and services across PHM properties.
• Wellness Programs: Access to health and wellness initiatives to support a balanced lifestyle.
• Flexible Work Environment: Options for flexible scheduling and work arrangements to promote work-life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED