To serve and protect the members, guests, employees, property and other resources of Quail Ridge properties in accordance with applicable laws, departmental policies and procedures, and Association Rules and Regulations. DUTIES Gatehouse Duties: Access control - verify guest authorization and process entrants to the community Assist in the maintenance of resident/member files to include master information updates and temporary/permanent guest list updates Check the driving license of all guests/vendors entering the property Issue and account for all residence and building keys in accordance with applicable policies and procedures Monitor residential and perimeter fence alarms and dispatch patrol units as needed Monitor telephones, cameras, and 911 pager, and alarm systems. Address member/resident concerns as needed Dispatch and keep patrol units informed in the event of Medical Emergencies, Alarms and Incidents Accurately note and report all activities Maintain the gatehouse(s) in a clean and orderly manner Must be able to lift 50lbs, and be able to run from danger, or to assist another Provide assistance to residents/members as needed Observe and report any suspicious or significant activity within sight of your post Maintain gatehouse log books, patrol logs and incident reports as needed Read all current Directives and Postings Refer any vendor/resident conflict to the Shift Supervisor Monitor property access Keep apprised of property incidents Must meet required attendance policies/procedures/requirements Perform other duties as assigned Patrol Duties: Patrol the interior streets, common areas, residential areas, and perimeter fence-line [when appropriate] of Quail Ridge Observe and report violations of Association Rules and Regulations to the shift supervisor, issuing written citations when appropriate Respond to all emergencies and incidents as directed by the Gate Officer or Shift Supervisor Respond to and investigate all residential and perimeter alarms, including entering and clearing homes, and conducting foot patrols along perimeter fences when needed Observe and report any property damage to the shift supervisor Report all street and residential light malfunctions Lock and open designated buildings/offices as directed Provide traffic control as needed Investigate suspicious situations or activities, and inform the Shift Supervisor Conduct tests of all equipment at the start of shift, to assure proper functioning. Report problems and malfunctions to the shift supervisor Maintain the Department's vehicles and equipment. Report problems and malfunctions to the Shift Supervisor Perform other duties as assigned
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Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees