Essential Functions Ensure the safety and security of guests, staff, and property by patrolling premises, working assigned post/event, and monitoring surveillance cameras. Respond to disturbances and emergencies, assisting guests and employees with safety concerns. Use good judgment and stay calm while de-escalating situations. Maintaining accurate records and reporting to management or law enforcement. Assist sick and injured guests and employees, ensuring proper documentation and follow-up. Enforce hotel policies and report suspicious activities. Check alarm systems, safety, and fire equipment, and monitor the security of building doors, service areas, and delivery areas. Work cohesively with co-workers and all departments as part of a team. Adhere to flexible scheduling based on business needs, including holidays, nights, overnights, and weekends. Maintain strong observation skills, attention to detail, and the ability to remain calm under pressure. Maintain knowledge of and comply with departmental policies, service procedures, 4 Keys service standards, and safety and security procedures. Perform all additional duties as assigned by management.