Security Officer

Doubletree Columbia•Columbia, SC

23d

About The Position

The Safety and Security Officer is responsible for providing protection and communication with hotel guests and employees. He/she is also responsible for patrolling hotel premises to maintain security, detect and report fire, security and safety hazards and/or violations of rules and regulations. Established in 1988 As a Family-owned Business, We Have Grown into a Fully Integrated Development, Management, and Investment Company That Develops, Operates, and Owns the World’s Leading Hotel Brands As Well As Boutique Hotels. Raines Has Maintained a Family-oriented Culture That Believes in Building Relationships with Our Associates, with Our Partners and Within the Communities Where We Operate.

Requirements

High School Diploma or GED equivalent
(2) year of experience in a hotel engineering function or similar role in relevant trade

Responsibilities

Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Maintain regular attendance in compliance with service standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working.
Comply at all times with service standards and regulations to encourage safe and efficient hotel operations.
Maintain a warm and friendly demeanor at all times.
Respond to all guests’ requests, problems, complaints, and/or accidents arising in person or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.
Prepare and conduct all front-of-house Room Division interviews and follow hiring procedures according to S.O.P.’s. Actively support Human Resources with recruiting efforts. Ensure that all managers are in compliance with the standards in their interviewing and hiring procedures.
Develop employee morale and ensure training of Rooms Division personnel.
Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.
Operate radios efficiently and professionally in communication with hotel staff.
Perform any other duties as assigned.