Security Officer

Bluejack National•Montgomery, TX

3h•Onsite

About The Position

The Security Officer role at Bluejack is guided by the company's cultural beliefs: Be Dependable, Integrity First, Value People, Speak Up, Empowerment, and Be Remarkable. This position requires loyalty to the team and commitment to the Bluejack mission and experience, accountability for honesty, respect for others, and the ability to provide candid feedback to improve performance. The ideal candidate will be empowered with the skills, resources, and authority to create memorable experiences, striving to be extraordinary and deliver a positive impact every day. The essential duties of this role include patrolling community grounds (parking lots, common areas, HOA/Club facilities) on foot or by cart to ensure the safety of residents, guests, and staff. The officer will monitor entrances and exits, authorize access, greet and assist members and guests professionally, and enforce community rules and policies consistently. Responsibilities also involve responding to complaints, disturbances, or safety concerns, conducting initial investigations, identifying and reporting potential hazards, and communicating clearly both verbally and in writing. The Security Officer will maintain ongoing communication with the HOA Community Manager regarding incidents and resident concerns, prepare detailed reports, maintain organized logs, relay important information, and explain rules to residents, guests, and staff. Collaboration with management and emergency services for incident escalation is also required, along with performing other duties to support community safety and satisfaction as assigned by Bluejack leadership.

Requirements

Strong communication and interpersonal skills; ability to interact respectfully and effectively with residents, guests, and staff
Ability to remain calm and make sound decisions under pressure
Must be observant, proactive, and detail-oriented
Basic report writing and computer skills required
Ability to work independently and follow established procedures
Must maintain a professional appearance and demeanor at all times
Ability to walk or patrol for extended periods, including outdoor areas and varied terrain
Valid driver’s license required; ability to operate a golf cart or company vehicle
High School diploma, GED certificate, or relevant work experience
Must possess a valid Texas Driver’s License and meet the driver safety policy requirements
Must hold an active Texas Level II Security Guard License

Nice To Haves

Prior experience in high-end golf/country club or hospitality industry is a plus
Prior experience in security, law enforcement, or a customer-facing role preferred

Responsibilities

Patrol community grounds, including parking lots, common areas, and HOA/Club facilities (on foot or by cart), to ensure the safety of residents, guests, and staff
Monitor entrances and exits, authorizing access as appropriate to maintain a secure environment
Greet and assist members and guests with a friendly, professional demeanor
Enforce community rules, policies, regulations, and ordinances in a fair and consistent manner
Respond to complaints, disturbances, or safety concerns and conduct initial investigations as needed
Identify and report potential safety hazards or suspicious activity
Communicate clearly and effectively using both written and verbal methods in security and customer service interactions
Maintain ongoing communication with the HOA Community Manager regarding incidents, resident concerns, and community updates
Prepare detailed, accurate reports on security incidents and daily activities
Maintain organized security logs, files, and records
Take messages and relay important information to appropriate personnel
Explain and clarify rules and procedures to residents, guests, and staff as needed
Collaborate with management and emergency services when incidents require escalation
Perform other duties as assigned to support the overall safety and satisfaction of the community
Additional duties as requested by Bluejack leadership