Security Officer

Hard Rock Hotel & Casino Ottawa • Rockford, IL

1d • $15 - $20 • Onsite

About The Position

We are looking for personable and guest-oriented individuals to join our Security team. In this role, you will help create a safe and welcoming environment for everyone who visits our property. Just as you would treat a guest in your own home, we expect every team member to take pride in delivering warm, respectful, and attentive service with smiling faces and happy personalities. Under the direction of Security Department supervisors and managers, you will be responsible for protecting the safety of our guests, team members, and organizational assets, while consistently maintaining a friendly guest service personality at all times.

Requirements

• High School Diploma or equivalent is required.
• One (1) year of security related experience is preferred.
• Must obtain and maintain valid licenses / certifications per Federal, State, and Gaming regulations.
• Must successfully pass background check.
• Prior experience in the Gaming industry strongly preferred.
• Must be at least twenty-one (21) years of age.
• Must have a VALID Driver's License that has not been suspended, denied, or revoked in the past 3 years.
• No Major Violations while operating a vehicle.
• Cannot have two (2) or more at fault accidents or three (3) or more moving violations.
• Drivers of company vehicles must have a valid driver’s license and meet the requirements/standards listed on the Motor Vehicle Permit Application provided by Hard Rock.
• Must be able to obtain CPR/AED certificate and pass Blood Borne Pathogen training.
• Demonstrates a working knowledge of Veridocs Identification Verification.
• Proficient with Evolv Operation and Procedures.
• Parking lot vehicle patrol- valid driver’s license required.
• CPR/Narcan nasal spray trained.
• Be constantly alert and attentive to all activity on the casino floor.
• Observe and report on all activities as required by IGB regulations and Security team reporting regulations.
• Comply with all Internal controls and IGB regulations.
• Ensure Under-21 persons do not enter the casino, unless escorted by a gaming licensed Escort cash, guests, vendors, and visitors as directed and/or required.
• Transport, safeguard, and collect drop boxes.
• Respond to Jackpots/table fill requests.
• Be competent with the daily drop processes.
• Parking lot bicycle patrol.
• Shuttle driver-parking lot and hotel- valid driver’s license required.
• Provide assistance and perform necessary tasks associated with casino operations and gambling activities in compliance with IGB regulations, including but not limited to, asset protection and movement, access control, and facility security.
• Notify Security managers, supervisors, and the Director of Security, as necessary, of all emergencies and urgent conditions and circumstances that come to their attention.
• Contact law enforcement team members, fire team members, and other relevant organizations during emergency situations as necessary.
• Perform the duties and responsibilities associated with the Illinois Gaming Board Statewide Voluntary Self-Exclusion Program as described in Section A of the HRCR ICS.
• Available to work different types of events with varying time schedules, on varying days as needed.
• Act a role model and train his entry level peers.
• Read and comprehend all necessary documentation, training materials and policy information.
• Assist sick or injured guests and or team members.
• Communicate courteously, effectively, and professionally with guests and all levels of team members.
• Use tools and equipment such as, radios, computers, and other tools specific to the position.
• Stand for extended periods of time.
• Communicate clearly, in English, with guests in a professional manner.
• Work within Company established policies/guidelines.

Nice To Haves

• Prior experience in the Gaming industry strongly preferred.

Responsibilities

• Ensure that proper security is provided for all transfers of monies within the Casino.
• Assist patrons with a wide variety of inquiries and situations including providing information about the property and events, giving directions and escorting them if necessary.
• Patrol the casino areas to establish a security presence and report all unusual situations and/or suspicious persons.
• Assist in the coordination and resolution of emergency situations.
• Assist in maintaining proper key control.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate managers of concerns and observations.
• Demonstrate actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion, and Dedication.
• Responsible for cleaning and sanitizing work and public spaces.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees