Security Officer

Mayo Clinic•Phoenix, AZ

12d

About The Position

Mayo Clinic Global Security Officers provide a professional level of customer service and security presence. A Security officer will proactively patrol Mayo Clinic property and security sensitive areas. Will assist visitors, patients and staff as need be and help prevent and deter fire, theft, vandalism, illegal entry, etc. May utilize security vehicle on a regular or occasional basis; enforces Mayo policies and responds to complaints and service calls for wrongdoing, prepares incident reports/activity logs, and may work in the Security control centers. A Security Officer adapts to unpredictable and stressful situations; manages altercations and emergency crises in an effective and professional manner; operates and communicates on a two-way radio; exhibits good judgment, maturity, initiative, tact and diplomacy when dealing with people in stressful situations. They will frequently be walking, standing, stooping, bending, lifting, pulling, climbing, reaching, pushing, and occasionally running; is able to move quickly up and down stairwells, from the ground floor up to the top floor of each building without assistance; assists patients, volunteers, visitors, and staff with emergency evacuations, including evacuations in stairwells, to include handling emergency evacuation devices used to transport patients and others to safety; makes effective decisions as an emergency first responder, is confident in stressful situations, and works as a team member with other emergency responders, including law enforcement and fire/rescue personnel. They are able to work nights and weekends for security and protection assignments and when required by emergency or special situations. This position may be required to carry and deploy a taser. Required travel to between Scottsdale and Phoenix campus as required This vacancy is not eligible for sponsorship / we will not sponsor or transfer visas for this position. During the selection process, you may participate in an OnDemand (pre-recorded) interview that you can complete at your convenience. During the OnDemand interview, a question will appear on your screen, and you will have time to consider each question before responding. You will have the opportunity to re-record your answer to each question - Mayo Clinic will only see the final recording. The complete interview will be reviewed by a Mayo Clinic staff member and you will be notified of next steps.

Requirements

High school degree or GED equivalent is required
Minimum two years of experience in a customer service, military, security position and/or a similar role
Experience in patrolling, incident report writing, defensive tactics, emergency response, lock/unlock procedures, door access, and CCTV camera operation
Experience with Windows XP or newer as well as intermediate skills in Microsoft Office software applications
Able to work independently and in a team-environment
Requires strong sense of customer service and interpersonal skills to interact with patients, visitors and employees
Requires strong written and verbal skills
Strong problem solving skills are necessary
Ability to read and communicate effectively in a pleasant, courteous, professional and friendly manner
Maintains a professional appearance at all times per organizational and department standards
Can restrain potentially violent individuals
Demonstrated ability to remain calm and assume control of emergency situations
Must participate in routine and ongoing training and development programs as required by the organization or department
Must have and maintain a valid driver's license and acceptable driving record in accordance with Mayo Clinic Policy
Must obtain certification from the International Association for Healthcare Security and Safety (IAHSS) as a Healthcare Security Officer within 6 months
Must obtain certification in AVADE® and basic CPR/AED within 6 months of hire

Nice To Haves

Associate's degree in law enforcement, criminal justice, security, or a related field preferred
Experience in a healthcare setting preferred
Technical aptitude to work with Security Technology is preferred