Part Time - Security Officer

Sonesta Hotels•Lihue, HI

8d•$31 - $33

About The Position

We’re Sonesta International Hotels. The 8th largest hotel company in the U.S.—and growing fast. An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect. Together We Thrive—bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting. Job Description Summary State of Hawaii Guard Card Required The Security Officer is responsible for the safety and security of all our guests, employees and visitors to the hotel. They are responsible for protection of all hotel assets, ensuring that hotel security policies and procedures in accordance with Sonesta Hotels International corporate guidelines are enforced and that the hotel is in full compliance to all local, state and federal regulations. The Security officer also performs hotel security functions, to include fire prevention, safety, investigation, and resolution of guest and employee complaints regarding safety and security matters. Job Description Principle duties and responsibilities (Essential Functions) include: Deliver on the promise of Sonesta Service in all interactions with guests and clients. Manage standards according to Sonesta G.U.E.S.T. and instill a passion for customer service in all the associates of the hotel. Performs normal hotel security functions to include fire prevention and safety checks. Investigates thefts, accidents, and other incidents which occur on the property. Prevents losses of company and guest property due to thefts, burglary, priority, and other criminal activity. Ensures a safe and tranquil environment for guests and employees. Assisting guests and colleagues on all security and safety related inquiries may require assistance with the ability to lift and move, in an emergency, an immobilized adult. Resolves guest and employee complaints regarding safety and security matters. Conduct floor patrols during tour of duty, including checking of doors, windows, and securing facilities during non-operating hours. Ability to understand and execute all safety and emergency procedures, (for example: fire, crowd control, inclement weather, and bomb threats.) Ability to understand and operate emergency equipment, (for example fire extinguishers, wheelchairs, respirators.) Monitors the activities of personnel on the premises to detect and counter thefts and other criminal activities. Completes associates forms and reports related to any accidents or issues within the premises of the hotel. Attend safety meetings, safety training and hazard assessments. Reports all accidents and injuries in a timely manner. Ability to perform work without direct supervision and handle multiple projects simultaneously. Immediately report hotel deficiencies to appropriate departments for immediate repair. Display daily professional, courteous, attentive, helpful, and positive attitude towards all guests, fellow employees, and managers. Ability to work cohesively with co-workers as part of a team to reach common goals. Ability to follow Sonesta’s policies and procedures according to company guidelines. Maintain confidentiality of proprietary information; protect company assets. Perform other job duties as requested by supervisors/managers as other job duties may be assigned as needed. Understanding Sonesta’s company and safety policies and maintain compliance with OSHA and the health department requirements.

Requirements

State of Hawaii Guard Card Required
Ability to provide and maintain a valid driver’s license as the position may require the operation of motorized and electric vehicles safely during all hours and in all weather conditions.
CPR and First Aid Certification required.
Ability to read and write effectively.
Knowledgeable about basic functions of Windows OS, MS Office, and POS.
Self-driven and able to work independently.
Exceptionally strong in issue resolution and proven analytical skills with a strong attention to detail
Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Stand, sit, or walk for an extended period.
Ability to move over sloping, uneven, or slippery surfaces.
Ability to move up and down ladders, stairs, and service ramps.
The person in this role may be exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly.
The person in this role may be carrying, lifting, or pulling items weighing up to 50 pounds and pushing and /or pulling approximately up to 100 pounds.
Ability to stand and walk on a continuous basis during the entire shift and run as warranted.
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.
Must be flexible to work various days and various shifts of the week to include weekends, holidays, days, nights and overnight.
Regular attendance in conformance with the standards which have been established by the hotel from time to time is essential to the successful performance of this position.

Nice To Haves

2 years of experience in security or a related field preferred.
Experience in a hotel or a hospitality-related field preferred.

Responsibilities

Deliver on the promise of Sonesta Service in all interactions with guests and clients.
Manage standards according to Sonesta G.U.E.S.T. and instill a passion for customer service in all the associates of the hotel.
Performs normal hotel security functions to include fire prevention and safety checks.
Investigates thefts, accidents, and other incidents which occur on the property.
Prevents losses of company and guest property due to thefts, burglary, priority, and other criminal activity.
Ensures a safe and tranquil environment for guests and employees.
Assisting guests and colleagues on all security and safety related inquiries may require assistance with the ability to lift and move, in an emergency, an immobilized adult.
Resolves guest and employee complaints regarding safety and security matters.
Conduct floor patrols during tour of duty, including checking of doors, windows, and securing facilities during non-operating hours.
Ability to understand and execute all safety and emergency procedures, (for example: fire, crowd control, inclement weather, and bomb threats.)
Ability to understand and operate emergency equipment, (for example fire extinguishers, wheelchairs, respirators.)
Monitors the activities of personnel on the premises to detect and counter thefts and other criminal activities.
Completes associates forms and reports related to any accidents or issues within the premises of the hotel.
Attend safety meetings, safety training and hazard assessments.
Reports all accidents and injuries in a timely manner.
Ability to perform work without direct supervision and handle multiple projects simultaneously.
Immediately report hotel deficiencies to appropriate departments for immediate repair.
Display daily professional, courteous, attentive, helpful, and positive attitude towards all guests, fellow employees, and managers.
Ability to work cohesively with co-workers as part of a team to reach common goals.
Ability to follow Sonesta’s policies and procedures according to company guidelines.
Maintain confidentiality of proprietary information; protect company assets.
Perform other job duties as requested by supervisors/managers as other job duties may be assigned as needed.
Understanding Sonesta’s company and safety policies and maintain compliance with OSHA and the health department requirements.