Security Officer - Can be hired at multiple levels (I, II, III)

St Vincent De Paul•Phoenix, AZ

4h•Onsite

About The Position

The Security Officer provides security for all St Vincent de Paul locations, responds to security and safety related issues, provides first aid as needed, and offers customer service when interacting with volunteers and staff. The role involves upholding the safety of volunteers, staff, residents, and guests. As the officer progresses through levels (I, II, III), the duties involve increased independence, with Level III acting as a Team Lead, capable of supervising the team when Security Manager and/or Supervisor are not available.

Requirements

High school Diploma, GED or equivalent.
Demonstrated ability to read, comprehend, and communicate orally and in writing (English).
Fluency in English.
Required Driver’s License.
Ability to obtain Level One Fingerprint Clearance card by first day of employment (for Level I).
Level One Fingerprint Clearance card (for Level II and III).
Able to obtain CPR, First Aid, and CPI (De-escalation) Certifications (for Level I).
CPR, First Aid and CPI certified (for Level II).
Able to coach staff on CPR, First Aid and CPI (for Level III).
Familiarity with using email, and instant messages to communicate with team (Microsoft TEAMS) (for Level I).
Experience using email, and instant messages to communicate with team (Microsoft TEIIAMS) (for Level II).
Comfortable helping others using email, and instant messages to communicate with team (Microsoft TEAMS) (for Level III).
6 months of experience in a security or related position in customer service (for Level I).
18+ months of experience in security or related position in customer service (for Level II).
30+ months of experience in a security related position (for Level III).
Able to write and document incident reports (for Level I).
6 months of experience in writing and documenting incident reports (for Level II).
Able to coach others on how to write incident reports (for Level III).
Familiarity with CCTV surveillance systems (for Level II).
Experience using CCTV surveillance systems (for Level III).
Ability to lead team when security leadership is not available (for Level III).

Nice To Haves

Bilingual (Spanish) is preferred.
Preferably experienced in dealing with behavioral health/social services situations.

Responsibilities

Perform security duties at various locations including shelters, offices, dining rooms and stores.
Perform patrolling, crowd control, unlocking/locking buildings, and radio checks.
File incident reports in a timely manner.
Assist in emergency evacuations.
Respond to emergency incidents, provide support, and life saving measures like CPR, AED, First Aid, and/or Naloxone or Epinephrine injections.
Observe staff, volunteers, and guests to ensure all people on property are following any health and safety guidelines set by SVdP.
Investigate and report any suspicious behavior by individuals on property or in surrounding areas.
Professionally handle disputes on property and take appropriate action and measures. Demonstrate de-escalation techniques and care for post incident occurrences.
Display professional behavior in all situations. Maintain good working relationships with all staff, volunteers, and clients. Assist all department managers, supervisors, or assistant supervisors with personnel, volunteer, or guest conflicts.
Perform other duties assigned by Security Lead/Manager/Supervisor.
Complete Daily Field Activity Report (DFAR).
Complete incident reports to possibly include accessing, reviewing, and providing pictures and/or video from surveillance systems to local authorities and/or SVdP departments.
Take lead in providing life saving measures like CPR, AED, First Aid, and/or Naloxone or Epinephrine injections and emergency evacuations (for Level II).
Lead security employees; duties include planning, organizing and directing work, training personnel and recommending applicants for employment and/or for discipline (for Level III).
Lead security officers on patrolling, crowd control, unlocking/locking buildings, and radio checks (for Level III).
Lead security officers on filing incident reports in a timely manner. Aid Security officer I and II by accessing, reviewing, and providing pictures and/or video from surveillance systems to local authorities and/or SVdP departments (for Level III).
Take the lead in emergency evacuations (for Level III).
Lead response on emergency incidents. Assist Officer I and II when administering CPR, AED, First aid and Narcan (for Level III).
Lead team professionally handle disputes on property and take appropriate action and measures including removal of individuals and/or initiate contact with proper emergency response agencies. Demonstrate de-escalation techniques and care for post incident occurrences (for Level III).
Assist other staff members in completing Daily Field Activity Report (DFAR) (for Level III).