Security Officer at The Chase Park Plaza - 3pm -11pm shift

Sonesta International Hotels Corporation•St Louis, MO

30d

About The Position

We’re Sonesta International Hotels. The 8th largest hotel company in the U.S.—and growing fast. An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect. Together We Thrive —bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting. Job Description Summary The Security Officer is responsible for the safety and security of all our guests, employees, and visitors of the hotel. They are responsible for the protection of all hotel assets, ensuring that hotel security policies and procedures by Sonesta Hotels International corporate guidelines are enforced and that the hotel is in full compliance with all local, state, and federal regulations. The Security officer also performs hotel security functions, including fire prevention, safety, investigation, and resolution of guest and employee complaints regarding safety and security matters. May also assist with pool attendant duties. Job Description Hours are 3 pm-11 pm. Some weeks the schedule could be 11 pm-7 am.

Requirements

Regular and punctual attendance.
Ability to adhere to the property’s grooming standards.
Ability to stand and walk continuously, and run as warranted.
Ability to safely operate a motor vehicle during all hours and in all weather conditions.
Ability to understand and execute all safety and emergency procedures, (for example: fire, crowd control, inclement weather, and bomb threats.)
Ability to understand and operate emergency equipment, (for example fire extinguishers, wheelchairs, respirators.)
Ability to lift, carry, and store in overhead areas approximately 50 lbs.
Ability to lift and move, in an emergency, an immobilized adult.
Ability to bend, squat, kneel, climb (including stairs and ladder), and reach.
Ability to push and/or pull approximately 75 lbs.
Ability to work in extreme temperatures.
Ability to utilize communication equipment (for example: telephones, radios, and beepers.)
Ability to communicate clearly and effectively with guests and other employees.
Ability to interact with guests and other employees in a courteous, empathetic, and discreet manner.
Ability to read and write effectively.
Ability to sustain direct contact with the public; must establish a high degree of customer service, (smile, eye contact, positive personal presentation, etc.), and high volume interaction with guests and staff.
Will be required to work mornings, evenings, weekends, and holidays.

Responsibilities

Deliver on the promise of Sonesta Service in all interactions with guests and clients.
Manage according to the Sonesta G.U.E.S.T. standards and instill a passion for customer service in all associates of the hotel.
Performs normal hotel security functions to include fire prevention and safety checks.
Investigate thefts, accidents, and other incidents which occur on the property.
Prevents losses of company and guest’s property due to thefts, burglary, pilferage, and other criminal activity.
Ensures a safe and tranquil environment for guests and employees.
Assist guests and colleagues with all security and safety-related inquiries.
Resolves guest and employee complaints regarding safety and security matters.
Conduct floor patrols during tour of duty, including checking of doors, and windows, and securing facilities during non-operating hours.
Monitors the activities of personnel on the premises to detect and counter thefts and other criminal activities.
Completes associate's forms and reports related to any accidents or issues within the premises of the hotel.
Immediately report hotel deficiencies to appropriate departments for immediate repair.
Set up and break down Pool Attendant station, towel supply area, umbrellas, etc.
Maintain cleanliness of the pool deck.
Verify resident and guest information for pool access.
Assist guests with additional requests.
Inform guests of pool rules and enforce rules as needed.
To perform other work-related duties, as assigned by management.