Security Officer p/t weekend evenings

Mass General Brigham•Belmont, MA

8d•$23 - $33•Onsite

About The Position

Site: The McLean Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. 16 hr weekend evenings position Job Summary Under the direction of the Security Supervisor, the Security Officer ensures a safe and secure environment by providing protective services, responding to routine and emergency calls, and supporting daily departmental operations. Must be available to cover vacant shifts as needed.

Requirements

Minimum of a high school diploma required.
A minimum of 1-3 years of security or related experience preferred.
Must possess and maintain a valid Massachusetts Driver’s License.
Must obtain and maintain required certification in the following programs (training provided by department): - CPR/AED/First Aid - CPI De-Escalation Training - International Association for Healthcare Security and Safety (IAHSS) Basic Officer Certification (within first 90 days)
Strong interpersonal and communications: positive image, tact and diplomacy, active listener, articulate.
Effectively interact with people of different levels and cultures; establish positive relationships, gain trust and respect of others.
Handle a variety of diverse and stressful situations.
Work effectively both independently and in teams.
Customer service skills: accessible, energetic, concerned, empathetic, positive attitude, collaborative and flexible.
Strong problem solving skills, critical and analytical thinking, good judgment, prioritizing, industrious and creative resolutions for positive outcomes.
Ability to deal with, and deescalate, anxious/stressed people and manage aggression.
High volume of activity; handle complex interpersonal situations and crisis management scenarios.
Ability to recognize potential impacts of decisions and ensures best positive outcomes to prevent/reduce injury, liability, and/or negative publicity.
Competence to ensure compliance with local, state and federal laws, hospital policies and procedures.
Reliable and flexible.
Strong writing skills to provide and maintain documentation to support data.
Basic computer skills; typing and use of database software.
Must be able to read, write, and speak English fluently.

Nice To Haves

A strong educational background (Associate’s or Bachelor’s degree) in criminal justice or related field is preferred.
A combination of both experience and education will be considered.
Fluency in more than one language preferred.
Technology: use of access control and database software, communications equipment, first aid equipment.

Responsibilities

Respond promptly to emergency and non-emergency calls for service
Document incidents and complete clear, timely reports
Patrol hospital property and enforce safety, parking, and access control policies
Provide escorts to patients, visitors, and staff
Manage and de-escalate challenging or high-stress situations
Conduct preliminary investigations into incidents and safety concerns
Maintain a professional, customer service–focused approach at all times
Coordinate security activities and dispatch officers to calls
Answer calls, prioritize incidents, and ensure timely response
Monitor security and fire systems
Maintain documentation, reports, and chain of custody for items
Follow all policies and procedures
Perform other duties as assigned