Security Officer

Grand View Lodge•Nisswa, MN

About The Position

The Safety & Security Officer position is responsible for ensuring the safety and security of all guests and associates the resort environment. Safety is paramount though every officer should strive to exceed guest service expectations. This role involves monitoring guests, associates, and various resort areas, following a detailed checklist for each shift. Communication with all resort departments and People Services (when necessary) is maintained via phone and/or radio throughout the shift, and the Security staff is always accessible in case of emergencies. Such Officers are expected to handle emergency situations, along with associate or guest injuries in a manner that is safe, understanding and service-oriented. Collaboration among departments is essential. Incumbents must have strong communication, organization, leadership, physical stamina, and a genuine commitment to guest assistance. Attention to details and an uncompromising willingness to follow processes/rules is essential. Both day and overnight shifts are available. About Cote Family Companies: www.cotefamily.com For over 100 years, this family-owned company has distinguished itself by providing unique, transformative experiences and exceptional memories. Our resorts provide an array of services including accommodations, golf, spa food & beverage, retail, equestrian and conference/event opportunities. Our camps provide transformational memories that our attendees carry with them forever. The Cote Family has invested in its current ventures and is poised for further growth. COTECares CoteCares is our “Way of Life”. We believe in enriching the lives of those within our community and this inspires us to create transformative experiences and exceptional memories. Our associate journey begins and ends with a positive work environment and experience for our team. CoteCares is the namesake for our culture, and our commitment to a culture where all associates feel respected, safe, empowered, appreciated, excited, included and a sense of belonging to something extremely special. Whether it be through community involvement or internally working with each other, CoteCares expresses our world and what we want it to be. Career Pathing: This role is a key position in our operational excellence delivery goals. The role may advance into a supervisor level position should the incumbent demonstrate sufficient strategic development and enlargement of performance scope. The successful person will be an advocate of our mission, values, and brand from a Security level.

Requirements

Ability to quickly assess situations, make decisions, and take appropriate action to resolve issues or respond to emergencies.
This position occasionally involves the use of company vehicles. Applicants must be at least 18 years old and have a clean driving record of one year or more to meet insurance requirements.
Ability to work effectively as part of a team and collaborate with other departments to ensure the safety and security of the resort.
Ability to stand and walk for long periods, climb stairs, and lift and carry objects weighing up to 50 pounds.
This role may involve exposure to loud noises, dust, dirt, smoke, and vehicle exhaust.
Willingness to work overnight shifts, weekends, and holidays as required.
High school diploma or equivalent. Additional training in security, law enforcement, or a related field is preferred.
Prior experience in security, law enforcement, or a related field is preferred but not required. Experience in customer service or hospitality industry is a plus.

Responsibilities

Maintain Security: Patrol the resort premises to prevent and detect signs of intrusion, ensure security of doors, windows, and gates, and respond to alarms and calls for assistance.
Monitor Surveillance Equipment: Operate surveillance equipment, including cameras, to monitor activities throughout the resort and ensure the safety of guests and employees.
Enforce Rules and Regulations: Enforce resort rules and regulations to maintain order and ensure a safe environment for guests and employees.
Respond to Emergencies: Respond to emergencies such as medical emergencies, fires, and other incidents, and take appropriate action to mitigate risks and ensure the safety of individuals on the premises.
Assist Guests: Provide assistance to guests by answering questions, providing directions, and helping with any issues or concerns they may have.
Report Incidents: Report any suspicious activities, safety hazards, or incidents to the appropriate authorities and document all incidents in a incident report form.
Coordinate with Other Departments: Maintain communication with other resort departments to ensure a coordinated response to security issues and emergencies.
Assist in Investigations: Assist in investigations of security incidents, gather evidence, and provide support to law enforcement as needed.
Emergency Preparedness: Participate in training sessions and drills to prepare for emergencies and ensure readiness to respond effectively.
Maintain Security Equipment: Ensure that all security equipment is in good working condition and report any malfunctions or maintenance issues promptly.
Customer Service: Provide excellent customer service to guests and employees, including being polite, professional, and helpful at all times.
Other Duties: Perform any other duties as assigned by the Security Manager or Resort Management to ensure the smooth operation of the resort's security operations.