Security Officer

Monterey Bay Aquarium-posted about 1 year ago
$47,840 - $47,840/Yr
Full-time
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The Security Officer at Monterey Bay Aquarium plays a crucial role in ensuring the safety and security of the aquarium's properties, employees, and visitors. This position involves maintaining public safety, assisting guests, and responding to emergencies while providing a welcoming environment. The Security Officer is also responsible for enforcing aquarium policies and engaging with guests to enhance their experience.

  • Patrol all outbuildings and grounds of Aquarium properties, day or night, supervised or unsupervised.
  • Respond to emergencies on Aquarium properties such as medical emergencies, lost persons, alarms, and suspicious activity.
  • Provide medical care and direction within the scope of training and coordinate with emergency responders.
  • Perform dispatch functions for the Aquarium, including monitoring and dispatching radio calls and surveillance cameras.
  • Assist in maintaining daily security logs, key and radio control forms, vehicle logs, and the lost and found program.
  • Respond to disaster scenarios on Aquarium property in accordance with the Monterey Bay Aquarium Incident Management Plan.
  • Enforce company policies and report potential building fire and safety code violations to the OSHA safety department.
  • Clearly communicate necessary information to assist guests with visit planning and promote aquarium programs/membership.
  • Operate the Aquarium's security scanner and conduct personal bag inspections for guests entering the Aquarium.
  • Document in a written report any security-related incidents or medical responses occurring at or related to the Monterey Bay Aquarium properties.
  • Maintain ongoing knowledge of the Aquarium's exhibits and programs, as well as information related to the Monterey area.
  • Maintain required licenses and certifications (CPR, First Aid, Proprietary Security Officer, BSIS Guard training, etc.)
  • High school diploma or equivalent combination of education, training, and experience; 2-years of college-level coursework in a related field.
  • Must obtain and maintain a minimum CPR and Basic First Aid certification as training is provided.
  • Must be licensed as a Proprietary Security Officer with the Department of Consumer Affairs (BSIS) within 6 months of employment.
  • Must complete initial BSIS Guard training of 8 hours and a minimum of 2 hours updated training per year.
  • Must attend a minimum of 4 trainings per year when scheduled, including departmental meetings, training, and retreats.
  • Proficiency in PC environment and strong working knowledge of MS Office suite; must be Outlook proficient.
  • Ability to multitask and prioritize activities based on urgency.
  • Identify and analyze problems; use sound reasoning to arrive at conclusions and find alternative solutions to complex problems.
  • Must complete required Guest Experience training.
  • Must work a minimum of 12 hours per month in an on-call capacity.
  • Must be able to work Day (5am-1:30pm), Swing (1pm-9:30pm), and Nights (9:15pm-5:15am) shifts as assigned or scheduled.
  • Must be available for emergency recall in the event of a disaster and disaster response training.
  • Must be able to work weekends and holidays.
  • Must possess, or be able to obtain within the first 3 months of employment, a valid California Driver's License.
  • Must be able to pass and maintain a comprehensive background and local police check.
  • Previous work experience in hospitality, customer service, and/or attractions industry.
  • Previous work experience speaking to large groups.
  • Previous work experience within marine biology.
  • Previous work experience in a security-related or emergency response field.
  • Previous work experience in surveillance systems monitoring.
  • NAI Certified Interpretive Guide or equivalent.
  • Hourly compensation starting at $23.00 USD per hour.
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