About the position
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. The position of a security officer is created to provide a safe and secure environment for hospital patients, visitors, and employees by enforcing hospital security regulations and by continuously watching for and reporting potential safety hazards and unusual occurrences in a timely manner through patrol of assigned areas.
Responsibilities
- Investigate complaints or potential criminal conduct; assist in restraining patients as necessary; provide protective services.
- Possesses and exhibits excellent customer service skills.
- Patrols assigned areas, giving particular attention to those areas where security problems have occurred.
- Identifies unsafe conditions and improperly secured areas/property to help prevent theft, injuries or damages to Hospital property, patients, visitors and employees.
- Maintains strict confidentiality standards at all times.
- Investigates thefts, shortages and other complaints involving potential criminal misconduct by questioning individuals involved with specific incidents.
- Notifies appropriate law enforcement agencies of potential/real civil or criminal misconduct and detains suspicious individuals as appropriate.
- Prepares and submits written reports in a complete and accurate manner; makes notations in log of all incidents; keeps Supervisor informed at all times.
- Maintains accountability for valuables/property and forms of evidence coming into incumbent's custody; ensures safekeeping; maintains documentation.
- Performs as Dispatcher utilizing 'state of the art' integrated security systems; radio dispatches personnel to respond to occurrences and phone calls for assistance.
- Participates in assistance with workplace and domestic victims; responds to medical emergencies; when authorized assists in the restraint of patients.
- Involved in the protection of dignitaries; controls pedestrian and vehicular traffic.
- Voluntary participation in diverse departmental committees, task forces and teams.
Requirements
- Bachelor's Degree in Criminal Justice preferred.
- Class D Passenger Vehicle Driver's License [State License] preferred.
- Basic Life Support [BLS Certification] preferred.
- Basic Officer Certification [CHSO] - International Association for Healthcare Security and Safety preferred.
- Supervisory Certification [CHSS] - International Association for Healthcare Security and Safety preferred.
- Experience in hospital, security/police, emergency medical or customer services preferred 3-5 years preferred.
Benefits
- Equal Opportunity Employer
- Reasonable accommodation for individuals with disabilities
