SECURITY OFFICER

PENN Entertainment • Bangor, ME

78d • $16

About The Position

At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. This position is responsible for providing superior service to our guests and maintaining a safe gaming experience.

Requirements

• High school diploma or equivalent
• Effective communication (written and verbal)
• Previous customer service experience
• Able to handle stressful situations dealing with the general public
• Ability to work in a noisy environment with excessive cigarette smoke
• Need tact when dealing with difficult customers
• Ability to run on level surfaces and up and down stairs
• Ability to identify and quickly respond to potential problems and conflicts
• Ability to effectively and efficiently move around all work areas
• Ability to multi-task as required
• Required to initiate positive interactions with guests and employees
• Ability to operate company motor vehicles
• Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs.

Responsibilities

• Provide superior service to guests
• Seek out opportunities to be of service
• Maintain highly visible patrols to ensure a safe gaming experience
• Assure quality support to other departments
• Promote property promotions and events
• Maintain public order and enforce safety rules
• Protect property and assets
• Investigate disturbances in the hotel, casino, or racing areas
• Create fun and excitement with the customer

Benefits

• Day-one medical coverage
• 401(k) matching
• Annual performance bonus
• Wellness programs designed to support financial, physical, and mental well-being
• Paid time off earned according to local policy

What This Job Offers

• Job Type: Full-time
• Industry: Amusement, Gambling, and Recreation Industries
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees