FT Security Officer/Supervisor
About The Position
WE’RE CHANGING ENTERTAINMENT. COME JOIN US. We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment. Click HERE to discover how we empower team members to grow, thrive, and advance in their careers. WE LOVE OUR WORK. This position is responsible for providing superior service to our guests Must seek out opportunities to be of service Maintain highly visible patrols to insure a safe gaming experience Assure quality support to other departments so that they may serve guests more effectively Promote the property promotions and events Maintain public order and enforcing safety rules Protecting property and assets Investigate disturbances in the hotel, casino, or racing areas Create fun and excitement with the customer BRING US YOUR BEST.
Requirements
- High school diploma or equivalent
- Effective communication (written and verbal)
- Previous customer service experience
- Able to handle stressful situations dealing with the general public
- Ability to work in an environment, which may be noisy and/or have excessive cigarette smoke
- Need tact when dealing with difficult customers
- Run on level surfaces, as well as, up and down stairs
- Ability to identify and quickly respond to potential problems and conflicts and defend self and others in combative situations
- Ability to effectively and efficiently move around all work areas including walking and standing for long periods of time
- Ability to multi tasking as required (security officers cover a wide variety of different posts and work with all departments)
- Required to initiate positive interactions with guests and employees
- The ability to operate company motor vehicles
- Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces
Responsibilities
- providing superior service to our guests
- Seek out opportunities to be of service
- Maintain highly visible patrols to insure a safe gaming experience
- Assure quality support to other departments so that they may serve guests more effectively
- Promote the property promotions and events
- Maintain public order and enforcing safety rules
- Protecting property and assets
- Investigate disturbances in the hotel, casino, or racing areas
- Create fun and excitement with the customer
- Actively patrolling sections/floor looking for interaction opportunities, answering calls while still maintaining the ability to build relationships
Benefits
- wellness programs designed to support our team members' financial, physical, and mental well-being
- day-one medical coverage
- 401(k) matching
- annual performance bonus
- Paid time off is earned according to the local policy and increases with the length of employment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
