Security Officer (SO1) (63025)

Catawba Two Kings Casino•Kings Mountain, NC

6d•Onsite

About The Position

Ensures a safe environment for customers and associates, complies with confidentiality regulations regarding security information, assist in the protection of Company assets, patrons, and associates in accordance with Catawba Two Kings Casino and Security policies and procedures.

Requirements

High school diploma or GED required
Must be able to obtain and maintain a valid Catawba Gaming License.
Must be at least twenty-one (21) years of age.
Ability to follow verbal and written instructions.
Ability to communicate both verbally and in writing.
Ability to work an alternate schedule as needed.
Ability to work in a loud fast-paced environment (may occasionally be exposed to secondhand cigarette smoke).

Nice To Haves

Related experience, Law Enforcement, security background is a plus.
Prior casino experience is a plus.

Responsibilities

Greetings customers positively and timely, treating each person as an individual and in a professional manner.
Patrol the casino floor, hotel areas, and surrounding property to ensure a safe and secure environment.
Monitor surveillance systems, alarms, and access control points.
Respond to disturbances, medical emergencies, accidents, and other incidents in a calm and professional manner.
Enforce casino policies, procedures, and applicable gaming and safety regulations.
Assist with the protection and transport of chips, cash, and other assets.
Write detailed incident and activity reports.
Work with law enforcement or emergency responders when necessary.
Provide guest assistance and information when needed, maintaining a high standard of customer service.
Control access to restricted areas and verify credentials.
Observe for signs of fraud, theft, cheating, or suspicious behavior, and report findings promptly.
Demonstrates skill in dealing with customer complaints, using active listening. skills to defuse difficult and sometimes emotionally charged situations to maintain the customer’s good will.
Perform as a team member and assist fellow associates to ensure a smooth operation.
Ability to investigate assigned level of incidents and compose written reports.
Ensure that identification is checked for proper admittance to the gaming floor.
Maintains crowd control as required.
Defuse customer profanity to ensure a friendly environment.
Role model operational standards, interacting positively through relationships with guests and fellow associates displaying genuine concern and mutual respect for people’s needs
Preform other duties as assigned