Security Officer - Retail Front Desk Specialist

Allied Universal • VA

83d • $22

About The Position

As a Security Officer - Retail Front Desk Specialist in Mc Lean, VA, you will serve and safeguard clients in a range of industries such as Retail/Malls, and more. As a Front Desk professional with Allied Universal at a prestigious retail location, you will be the first point of contact for guests and staff, helping to create a welcoming and secure environment. Your role involves monitoring access, verifying credentials, and providing exceptional customer service while addressing security-related concerns. You will utilize technology such as computers or tablets to support daily operations. Join a team that values integrity, teamwork, and innovation, and play a vital part in delivering a positive experience for everyone who enters the location.

Requirements

• Access control and/or badge experience is preferred.
• Comfortable using a computer or tablet is preferred.
• Customer service experience is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Nice To Haves

• Availability across various days and shifts.
• Reliability and ability to adapt to different post assignments.
• A desire to gain broad experience and grow within the company.
• Interest in transitioning into full-time roles when available.

Responsibilities

• Provide exceptional customer service to visitors and staff by following security-related procedures and site-specific policies at the front desk.
• Monitor access to the location by verifying identification and credentials of individuals entering the premises.
• Respond to incidents and critical situations at the front desk in a calm, problem-solving manner, following established protocols.
• Maintain detailed and accurate records of daily activities, visitor logs, and incident reports as required by site policies.
• Assist with emergency response activities when appropriate, coordinating with Allied Universal management and local authorities as needed.
• Communicate professionally with clients, guests, and team members to address inquiries and provide information related to site access and security-related matters.
• Help to deter unauthorized entry and/or suspicious activity by maintaining a visible presence at the front desk.

Benefits

• Flexible Scheduling: Choose from a variety of open shifts that align with your availability and lifestyle.
• Career Growth: Clear path to full-time roles and ongoing advancement through paid training programs.
• Smart Tools: Access exclusive technology for real-time shift visibility and claiming.
• Full-Time Benefits: Health insurance, 401(k) plans, and a comprehensive benefits package for full-time employees.
• Employee Perks: Enjoy discounts at restaurants, entertainment venues, and more through our perks program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees