Security Officer/Registration Associate

Genesis Healthcare System

74d

About The Position

Protects life and property of all persons on Genesis HealthCare System property. Must be knowledgeable of Genesis policy/procedures. Works in tandem with other departments/employees to work out problems and find solutions to patient, visitor and staff needs. As needed, will cross-fill the Patient Access Associate position, which is responsible for greeting patients/family members and obtaining demographic, clinical, financial and insurance information in the process of registering patients for service delivery. This includes the entry of patient/guarantor information in the patient accounting system, collection of patient signatures on appropriate forms and the imaging/copying of registration documents.

Requirements

• Must be a high school graduate or equivalent.
• Must have a valid Ohio driver’s license.
• Must have strong knowledge of security and law enforcement practices.
• Accuracy, attentiveness to detail and time management skills are required.
• Excellent interpersonal, decision-making, facilitation, conflict resolution and investigative skills.
• Demonstrated excellence with listening, verbal and written communication skills.
• Ability to provide outstanding customer service and maintain a high degree of confidentiality.
• Must have problem solving skills and the ability to work independently or as part of a team.
• Must have a thorough knowledge of various insurance documentation requirements and the patient accounting system.
• Basic computer skills and knowledge of computer software, including programs such as Word, Excel, Power Point, etc.
• Must thoroughly understand HIPAA confidentiality regulations.
• Excellent problem solving skills are essential.

Responsibilities

• Patrols facilities and grounds to prevent theft, vandalism and fire.
• Works with Genesis police officers and the agency having jurisdiction where the facility is located to enforce the Ohio Revised Code.
• Helps ensure safety of all employees, patients and visitors throughout the Genesis facilities.
• Documents all security incidents and assists with the restraints of combative patients.
• Handles patient valuable storage and return.
• Greets patients, family members and visitors in an appropriate and courteous manner, determining their need for assistance including directions or other assistance.
• Requests assistance from other staff/volunteers to ensure that registrations/transportation functions are performed in a timely manner in order to avoid patient waiting periods.
• Assists in the distribution of registration forms, ID bracelets, patient ID plates and other items.
• Performs duties in a variety of settings/locations and for multiple patient types.
• Responsible for validating/obtaining and entering demographic, clinical, financial and insurance information into the patient accounting system by interviewing the patient, family member and/or guarantor.
• Informs patient/guarantor of their liabilities and collects appropriate patient co-payments, co-insurances, deductibles, deposits and outstanding balances at the point of check-in.
• Provides financial education, referring the patient to financial counseling, as required.
• Documents payments/actions in patient accounting system and provides the patient with a payment receipt.
• Provides patient information and other required documents.
• Provides information, directions and assistance to patients, family members and visitors, ensuring timely customer-centric service delivery in an effective and efficient manner.
• Maintains working knowledge of applicable Federal, State and local laws and regulations, as well as Genesis policies and procedures.

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees