Baystate Health-posted 3 months ago
Part-time
Springfield, MA
5,001-10,000 employees
Religious, Grantmaking, Civic, Professional, and Similar Organizations

Under the direction of the security supervisor, protects the life and property of all persons on Baystate Health property. Ensures consistent and safe service delivery throughout the medical center /hospital. Patrols hospital buildings and grounds and acts to deter loss of institution, employees, patients, and visitors by preventing illegal entry by unauthorized individuals. Monitors surveillance cameras and reports any suspicious activities. Enforces the access control program. Examine doors and windows to ensure they are secure and check and maintain hospital vehicles' security. Monitors fire, security, and infant security protection systems as applicable. The officer is responsible for responding to all calls for assistance and responding to emergency codes. Ability to make decisions guided by general instruction and practices requiring some interpretation. May make recommendations for solving problems of moderate complexity and importance. Provides escorts for patients, visitors, employees, and students. Assists in traffic control for fire and other emergent situations. Handles disruptive situations. Conducts preliminary investigations. Performs special assignments as assigned by the Security Supervisor.

  • Patrols facility and grounds or maintains fixed post coverage, inspecting security, health, and safety hazards, unauthorized persons, and unsecured doors and windows, making notifications, or taking corrective actions as necessary.
  • Responds to calls for service, alarms, and emergency code activation, rendering aid, traffic/pedestrian control, and clinician assistance.
  • Enforces the access control program, issues visitor badges, and explains access denials clearly.
  • Focus on the protection, safeguarding, security, and customer service needs of patients, visitors, and employees.
  • Responds to codes and other emergencies immediately as directed by the supervisor.
  • Assists in traffic control, keeping fire lanes clear of traffic.
  • Handles disruptive situations using crisis intervention techniques.
  • Provides escorts as directed by security supervisor.
  • Conducts preliminary investigations and collects required information at the incident scene.
  • Performs special assignments and controls the movements of patients identified as being at risk.
  • Completes all incident reports objectively and submits them to the Supervisor before departing.
  • Demonstrates professionalism when directing employees, staff, visitors, and patients.
  • HS Diploma or equivalent.
  • Valid US drivers license.
  • Customer service background and the ability to communicate effectively.
  • 3-6 months of military, police, fire, corrections, behavioral health, or healthcare security experience.
  • An associate or bachelor's degree in a related field may be considered in lieu of experience.
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