Security Officer - Oakland Ambassador Program

Barbier Security Group•Oakland, CA

10h•$30 - $31•Onsite

About The Position

Barbier Security Group (BSG) is a professional, family-owned security company based in the Bay Area, committed to protecting people, property, and peace of mind. For nearly two decades, we've delivered custom, turnkey security solutions across the San Francisco Bay Area, serving clients that include tech campuses, commercial properties, public spaces, high-end residential communities, and cultural institutions. At BSG, we don’t just fill posts, we develop, train and deploy client specific security teams. Our team takes pride in their work and understands that security is a sacred trust between us and our clients. We emphasize presence, communication, and proactive mindset. Whether you're new to the industry or a seasoned officer, we offer real training, consistent support, and opportunities to grow within a company that values your time, your work, and your integrity. BSG is hiring a Security Ambassador in downtown Oakland. This role moves beyond standard patrols to focus on the fast-paced world of nightlife, theaters, and major public events. In this specialized role, you are the face of BSG in the district during its busiest hours. Actively managing crowd flow during festivals and nightlife peaks. This position requires lots of walking, up to 8 hours per shift, monitoring event venues, and maintaining a welcoming presence. Position Summary A Security Ambassador for Barbier Security Group provides a wide variety of essential services. As a Security Ambassador your duties will be varied; however, the ideal candidate will demonstrate interpersonal skills that contribute to delivery of an exceptional client and community experience. Position Description Security Ambassadors play a crucial role in maintaining a safe and welcoming environment in our city's downtown area. By patrolling by foot and on bike, they serve as a visible deterrent to unwanted behavior and activities, offering assistance, information, and directions to downtown workers, residents, and visitors.

Requirements

Excellent interpersonal and written skills; bilingual is a plus
Eligibility to work in the United States
Professional appearance; well groomed with no visible tattoos or piercings
A minimum of one year of prior experience in security or a related field, with a proven track record in de-escalation and crisis intervention techniques.
Desire to pursue a career in public service, law enforcement, or criminal justice
Ensure compliance with company and client policies and procedures and be willing to improve performance
Ability to stand and walk for majority of shift on various surfaces (concrete, carpet, etc.)
Must have the physical capacity to walk continuously, and ride a bicycle while towing up to 125 lbs throughout an eight hour shift
Must be able to work outdoors in all conditions with provided inclement weather gear
Must be able to lift 50 lbs.
Must be able to speak, read, and write the English language in order to create basic reports. The ability to speak other languages is a plus
Must maintain a positive, professional environment in full compliance with applicable laws, regulations, policies, procedures and exhibit overall professionalism
Must be dedicated to serving the community
Ability to maintain clear boundaries and strict confidentiality with clients
Ability to create a compassionate and empowering connection with visitors, residents, and members of the community
Ability to remain calm in crisis situations, think well on one’s feet, de-escalate situations, and promote positive communication
Ability to work independently with minimal supervision
Good listening skills, with a strong ability to be patient and compassionate with community members challenged by mental health issues
Core competency to effectively relate with a culturally and racially diverse group of staff, residents, and tenants.
Officers must attend site and or position-specific mandatory training and meetings
Be a minimum of 18 years of age
High School Diploma (or equivalent)
Must be able to provide proof of valid CA Driver’s license and clean driving record.
Valid BSIS Guard Card License
Reliable form of transportation
Basic computer and smartphone proficiency

Nice To Haves

Excellent interpersonal and written skills; bilingual is a plus
Must be able to speak, read, and write the English language in order to create basic reports. The ability to speak other languages is a plus

Responsibilities

Deterrence: Ambassadors will patrol assigned zones on bike, utilizing their uniformed presence to discourage unwanted activities.
Observation and Reporting: Vigilantly monitor for any unwanted behaviors or criminal activities, promptly reporting them to local authorities using established protocols. Must accurately describe individuals, vehicles, and other relevant identifiers.
Addressing Unwanted Activities: Firmly yet courteously address low-level quality of life violations (e.g., aggressive panhandling, loitering) to ensure compliance.
Hospitality and Customer Service: Proactively greet pedestrians and assist visitors with directions, city information, or recommendations, embodying the city's welcoming spirit.
Stakeholder Relations: Conduct regular visits to district businesses, sharing information and establishing professional relationships on behalf of the organization.
Reporting: Prepare detailed Incident and Property Condition Reports, along with daily summaries of shift activities.
Professionalism: Uphold a positive and professional demeanor, adhering strictly to legal standards, policies, procedures, and our clients expectations of professionalism.