Harrah's Cherokee Casino Resort-posted about 1 year ago
$26,437 - $41,330/Yr
Full-time • Entry Level
Murphy, NC
Administrative and Support Services

The Security Officer position at Harrah's Cherokee Casino Resort is responsible for enforcing policies and procedures to ensure a safe and enjoyable environment for guests and employees. This role involves various levels of responsibility, starting from a trainee position and progressing through different levels based on performance and proficiency in security duties.

  • Enforce policies and control procedures to provide a safe environment.
  • Complete classroom training and field training as a Security Officer Trainee.
  • Verify and guard all currency transfers.
  • Post at entrances to enforce policies and Project 21.
  • Resolve customer disputes professionally.
  • Verify and escort Game Technicians.
  • Issue and inventory badges for visitors and vendors.
  • Maintain service standards to guests as set by the department.
  • Work closely with surveillance and local Emergency Services.
  • Retrieve and verify lost and found items.
  • Patrol parking lots and assist with valet parking.
  • File reports on safety, OSHA, lost and found, and incidents of liability.
  • High school diploma or GED required.
  • Must complete C.A.R.E certification training and pass the CARE test within 30 days of hire.
  • Previous customer service experience preferred (6 months to 1 year).
  • Proficient in Windows-based office software (Microsoft Office, Word, Excel, PowerPoint, Outlook).
  • Complete knowledge of all internal controls and emergency procedures.
  • Excellent attendance in previous positions.
  • Willingness to learn and adaptability.
  • Attention to detail and observant nature.
  • Neat, professional appearance with excellent personal hygiene.
  • Experience in a security role or related field.
  • Ability to handle difficult situations and guests well.
  • CPR and First Aid Certification.
  • Competitive hourly wage of $18.00 per hour.
  • Full-time position with potential for advancement.
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