Security Officer II

Isleta Resort & Casino • Albuquerque, NM

447d • $37,523 - $37,523

About The Position

The Security Officer II at Isleta Resort & Casino is responsible for ensuring the safety and security of guests, employees, and the casino's assets. This role emphasizes the importance of providing world-class guest service while maintaining a secure environment. The officer will monitor activities, report irregularities, assist in investigations, and foster positive relations with guests and staff.

Requirements

• High School Diploma or GED equivalent required.
• Six months of Law Enforcement, Military, Emergency Services, or security experience required.
• Demonstrated guest/customer service experience required.
• Must acquire and maintain Key Gaming License issued through POIGRA.
• Must pass a pre-employment drug test and background investigation.
• Must possess a valid New Mexico driver's license with no revocations or suspensions in the last three years.
• Must maintain all required certifications, including CPR and Responsible Gaming.

Nice To Haves

• Moderate computer skills and ability to operate Microsoft applications.
• Ability to communicate effectively in writing and verbally in English.
• Strong commitment to organizational goals and objectives.

Responsibilities

• Ensure the integrity of Isleta Resort and Casino's operations and procedures.
• Maintain constant surveillance throughout the casino and resort properties.
• Report suspicious or unusual activities to the proper Department Supervisor and Surveillance.
• Assist in investigations of suspicious activities and complete incident reports as needed.
• Escort and assist departments with transfers from one destination to another.
• Monitor traffic both inside and outside the casino.
• Control access to restricted areas and check identification as required.
• Perform first aid/CPR as required.
• Work with tribal police, fire, and emergency medical teams as needed.
• Accept lost and found items and tag them for safekeeping.
• Assist in locating lost guests and file reports if unable to find them.
• Foster and maintain positive relations with guests, employees, and vendors.
• Notify chain of command of complaints and remove individuals when necessary.
• Respond to special events requiring crowd control and utilize minimal physical force when needed.
• Attend court hearings or depositions on behalf of the casino as required.
• Promote an open and welcoming atmosphere and greet guests courteously.
• Provide basic information on promotions and special events as requested.
• Drive company vehicle on public roads as needed.

Benefits

• Comprehensive benefit package
• Matching 401K program
• Employee assistance program
• Excellent Paid Time Off (PTO) program including paid time for birthdays
• Employee recognition events and incentives
• Free hot meal during shifts
• Leadership and development training programs
• Mentorship program
• Community and volunteerism programs
• Employee referral incentives
• Employee discount programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Amusement, Gambling, and Recreation Industries
• Education Level: High school or GED