Security Officer II

AdventHealth•Altamonte Springs, FL

62d•Onsite

About The Position

Patrols assigned areas and performs all security-related tasks, ensuring life safety standards are maintained. Investigates suspicious activity or persons and reports hazards, unusual or suspicious circumstances. Acknowledges and responds appropriately to emergency, non-emergency, and alarm calls. Administers initial first aid as appropriate and to the level of training attained. Learns applicable systems and responds to fire alarms at facilities during actual alarms and drills. Intercedes in disputes between individuals using verbal de-escalation techniques and skills to diffuse potentially violent situations. Unlocks buildings and doors after checking identification and compliance with hospital policies. Monitors vehicle and pedestrian traffic on hospital properties, interviewing and investigating individuals involved in suspicious or illegal activities. Investigates and documents safety hazards, incidents, and criminal activities through both written and electronic formats, reporting incidents to the appropriate entities. Other duties as assigned. Responsible for performing security service duties through professional and positive interaction with the public, patients, employees, and administrators. This position responds to various calls and provides assistance in emergency and non-emergency situations. This role investigates and documents safety hazards, incidents, and criminal activities. Other expectations include patrolling designated areas to ensure the protection of the public, patients, employees, and property.

Requirements

High School Grad or equivalent.
1 years related experience.
Driver's License (DL)
Ability to read accurately and comprehend, write clearly, and understand in a manner to effectively complete legal reports, narratives, and follow simple directions.
Ability to read, interpret, and apply safety rules, penal codes, vehicular codes, radio codes, reports, memos, communications, policies, and other required written materials.
Ability to actively listen and communicate effectively through clear speech and hearing.
Ability to safely operate vehicles, equipment, and communication devices and perform all aspects of the job safely without imposing risk to self and/or others.
Computer literacy with the ability to use basic hospital/security applications and information management systems.
Good critical thinking skills, and the ability to set and quickly reset priorities.
Able to work and train in an environment with occurring periods of crisis and stress.
Ability to recognize faces.
Ability to maintain confidentiality in all matters pertaining to patients, visitors, and/or employees.
Ability to work independently within a team-oriented environment; ability to work closely with medical and nursing staff to resolve patient-related problems.
Ability to identify recurring security operation issues, collaborate with leadership to problem solve and develop solutions, and work with the Security Management team on the implementation of change.
Exceptional customer service skills and the ability to diplomatically handle stressful situations.
Basic computer skills including, but not limited to, Windows, Word, and Excel.
Meets departmental testing (Mental, Physical, etc.) if applicable to facility

Nice To Haves

Basic Life Support - CPR Cert (BLS)
Knowledge of Access Control and CCTV systems.
Understanding of Emergency Management principles.
Handcuffing, or equivalent national certification.
Pepper Spray, or equivalent national certification.
Baton, or equivalent national certification.
TASER International Conducted Electrical Weapon.

Responsibilities

Patrols assigned areas and performs all security-related tasks, ensuring life safety standards are maintained.
Investigates suspicious activity or persons and reports hazards, unusual or suspicious circumstances.
Acknowledges and responds appropriately to emergency, non-emergency, and alarm calls.
Administers initial first aid as appropriate and to the level of training attained.
Learns applicable systems and responds to fire alarms at facilities during actual alarms and drills.
Intercedes in disputes between individuals using verbal de-escalation techniques and skills to diffuse potentially violent situations.
Unlocks buildings and doors after checking identification and compliance with hospital policies.
Monitors vehicle and pedestrian traffic on hospital properties, interviewing and investigating individuals involved in suspicious or illegal activities.
Investigates and documents safety hazards, incidents, and criminal activities through both written and electronic formats, reporting incidents to the appropriate entities.
Responsible for performing security service duties through professional and positive interaction with the public, patients, employees, and administrators.
Responds to various calls and provides assistance in emergency and non-emergency situations.
Patrolling designated areas to ensure the protection of the public, patients, employees, and property.