Security Officer II, Full-Time

Museum Of Fine Arts, Boston • Boston, MA

412d • $42,869 - $42,869

About The Position

The Security Officer II position at the Museum of Fine Arts, Boston, involves protecting the museum's collections and ensuring a welcoming environment for all visitors. The role requires providing excellent customer service, conducting routine patrols, managing crowd control during events, and maintaining communication with the Command Center regarding security concerns. The MFA emphasizes a culturally diverse and inclusive work environment, encouraging applicants from various backgrounds.

Requirements

• Strong customer service and interpersonal skills.
• Ability to clearly communicate with Museum staff and visitors.
• Flexibility to work outside of the regular schedule to support special Museum programming and other security coverage needs.
• Physical stamina for extended walking and standing, as well as the ability to navigate multiple floors, stairs, and varying climate conditions.
• Basic computer user skills and familiarity with security equipment.

Nice To Haves

• Multilingual skills.
• Previous security experience.

Responsibilities

• Provide superior customer service to visitors, staff, and volunteers throughout the Museum.
• Perform routine patrols of assigned areas, including galleries, exterior doors, laboratories, secure areas, and other museum facilities.
• Assist with crowd control management during highly attended exhibitions and events.
• Maintain regular communication with the Command Center, report any security concerns, safety hazards, or unusual incidents, and ensure compliance with security protocols.
• Demonstrate excellent verbal and written communication skills, keen observational abilities to identify potential security risks, and the capacity to handle high-stress situations effectively.
• Work independently with minimal supervision and demonstrate sound judgment in resolving conflicts.
• Utilize security equipment and basic computer skills while maintaining confidentiality.

Benefits

• Medical and Dental Insurance (Full-Time)
• MBTA discount of up to 50%
• Museum discounts, including free admission for you and guests
• Free continuing education courses at SMFA at Tufts University for eligible employees
• Wellness programs
• Health and fitness discounts
• Pet insurance
• Comprehensive EAP program
• Credit union
• Vision insurance
• Generous vacation, holiday, and sick time
• Health and Dependent Care Flexible Spending Account
• Participation in Museum's 403b matching retirement savings plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Museums, Historical Sites, and Similar Institutions
• Education Level: Master's degree