Security Officer I- Full time, Security (Harrah's SoCal)

Caesars Entertainment•Valley Center, CA

1d•$19

About The Position

This role is to provide superior service to guests by seeking opportunities to be of service, maintaining highly visible patrols to ensure a safe gaming experience, and assuring quality support to other departments so they may serve guests more effectively. Responsible for the safety and wellbeing of guests and fellow employees Complies with Everyone Greets Everyone “EGE” and Family-Style Service standards. Patrols all sections of the property to identify safety hazards and breaks in security. Helps civil and law enforcement authorities including testimony in court and other administrative hearings. Assists guests with all lost and found. Enforces all company policies and procedures. Complies with policies regarding attendance guidelines, all regulatory guidelines, departmental policies and procedures, and company policies. Assists injured guests and applies first aid as necessary until professional help arrives. Checks identification of guests to ensure that only those 21 years of age and older are in the gaming areas, bars, and venues. Escort employees with assets and sensitive keys Monitors and observes the casino, parking lot, hotel, and garage for disturbances, crime, fire hazards, and undesirable persons and then reports these issues to a Security Supervisor. Completes written reports as assigned. Carries chips and paperwork to and from the Table Games and Cashier areas. Observes and verifies slot drop transactions.

Requirements

High school diploma or equivalent
One year experience in a position with direct guest contact required
Must be 21 years or older
Must possess excellent customer and employee relations skills
Must have a valid drivers license with no suspensions, DUI or more than 2 moving vehicle violations within the last 3 years
Must be able to work any day of the week and any shift
Must be able to get along with co-workers and work as a team
Must present a well-groomed appearance
Must be able to successfully complete the Security Service Officer Documentation Assessment
Must be able to work and stand inside and outside, sometimes in heat in excess of 115 degrees or cold as low as 10 degrees
Must be able to physically restrain adults who weight more than 200 pounds
Must be able to respond calmly in crisis and stressful situations
Must be able to work independently
Must be able to stoop, bend, jump, twist, crouch, grip, carry heavy loads, and maneuver quickly on level surfaces, as well as up and down stairs
Must be able to lift and carry up to 60 pounds
Must be able to push or pull up to 150 pounds
Must be able to make rational decisions when handling guest and employee issues
Must be able to see and remember the specific details of incidents and persons
Must be able to give court testimony when necessary and write detailed reports
Responds to visual and aural cues
Must be able to read, write, speak, and understand English
Must be able to tolerate areas containing secondhand smoke, high noise levels, bright lights, and dust

Responsibilities

Provide superior service to guests
Maintain highly visible patrols
Assure quality support to other departments
Responsible for the safety and wellbeing of guests and fellow employees
Complies with Everyone Greets Everyone “EGE” and Family-Style Service standards
Patrols all sections of the property to identify safety hazards and breaks in security
Helps civil and law enforcement authorities including testimony in court and other administrative hearings
Assists guests with all lost and found
Enforces all company policies and procedures
Complies with policies regarding attendance guidelines, all regulatory guidelines, departmental policies and procedures, and company policies
Assists injured guests and applies first aid as necessary until professional help arrives
Checks identification of guests to ensure that only those 21 years of age and older are in the gaming areas, bars, and venues
Escort employees with assets and sensitive keys
Monitors and observes the casino, parking lot, hotel, and garage for disturbances, crime, fire hazards, and undesirable persons and then reports these issues to a Security Supervisor
Completes written reports as assigned
Carries chips and paperwork to and from the Table Games and Cashier areas
Observes and verifies slot drop transactions