Security Officer I - PT (Harrahs Pompano Beach)

Caesars Entertainment • Pompano Beach, FL

121d

About The Position

The position involves high-volume customer interactions, requiring an outgoing, upbeat, and cheerful demeanor. Responsibilities include building guest relations, providing superior guest service, and managing difficult interactions. The role also involves assisting in transporting money and chips, controlling access to restricted areas, and responding to incidents and accidents. The employee must maintain a clean work area, adhere to company policies, and handle customer complaints with discretion. Flexibility in scheduling is required, including late nights, weekends, and holidays. The employee will also participate in routine drills and maintain knowledge of casino events and promotions.

Requirements

• Must be at least 21 years of age.
• High school diploma or GED equivalent.
• One year experience in security (preferred).
• Knowledge of relevant equipment, policies, procedures, and strategies for public safety.
• Knowledge of customer service principles and processes.
• Ability to communicate effectively in English (verbal and written).
• Must be able to obtain and maintain a 1055 Slot/Cardroom/Pari-Mutuel Individual Combo Slot License.
• Acquire and maintain CPR/AED certification.
• Three (3) years of tax returns required.

Responsibilities

• Deal with high-volume customer interactions and maintain a cheerful demeanor.
• Build guest relations by making customers feel welcome and comfortable.
• Provide superior guest service and positively affect interactions with guests and employees.
• Assist in transporting money and chips.
• Control access to restricted areas.
• Respond promptly to customer and team member incidents and accidents.
• Write reports and monitor customer and team member passage in and out of the casino.
• Check for and report safety hazards.
• Answer all calls promptly and professionally.
• Participate in routine drills as assigned.
• Maintain knowledge of all casino events and promotional activities.
• Keep work area clean and orderly.
• Adhere to regulatory, departmental, and company policies.
• Handle routine customer complaints and incidents.
• Assist in maintaining a spotless casino.

What This Job Offers

• Industry: Accommodation
• Education Level: High school or GED