Security Officer I - Entry Screener - Dollywood Theme Park - Part Time Seasonal

All Career•Pigeon Forge, TN

21h•Onsite

About The Position

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts and they will tell you this place is different. It’s not a difference that you can touch or see - it’s a difference you can feel. We are seeking candidates who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our guests. We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. The right Security Officer - Level I Officer will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator. This role exists to protect people and property, by screening our Guests and Hosts for weapons or contraband at various Park entrances checkpoint locations. Must maintain a peaceful, fun-filled and safe atmosphere, and enforce Security procedures at Dollywood entrances while Creating Memories Worth Repeating for our guests. Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Requirements

Ability to cope with situations firmly, courteously, tactfully, and with respect for the rights of others
Must be able to meet the qualifications to be certified as an unarmed Security Officer by the State of Tennessee, licensed by the Department of Commerce & Insurance Private Protection Services as prescribed by the Tennessee Code Annotated 62-35 Act of 1922 (See attachments TCA 62-35-116, TCA 62-35-117)
Must be at least eighteen (18) years of age
Must possess a valid driver’s license and have state required auto insurance
Must successfully obtain First Aid and CPR certification upon completion of team safety training
Must have a high school diploma or equivalent
Must pass a background check and drug screen
Must not have been convicted of or pleaded guilty to or entered a plea of nolo contendere to any felony charge or to any violation of any federal or state laws or city ordinances relating to force, violence, theft, dishonesty, gambling, liquor and other alcoholic beverages or controlled substances
Must not have been released or discharged under any other than Honorable Discharge from any of the armed forces of the United States
Must have fingerprints on file with the Tennessee Bureau of Investigation
Must pass a physical examination by a licensed physician if requested by the Company
Must have good moral character as determined by a thorough investigation conducted by the employing agency
Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
Able to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employees
Must display and live out Servant Qualities by being: patient, kind, humble, respectful, selfless, forgiving, honest and committed
Must be self-motivated and disciplined
Must be committed to continuous improvement
Must have professional appearance with good personal hygiene
Must promote and support a “team” work environment by cooperating and helping co-workers
Must be productive in a fast-paced environment
Must maintain strict confidentiality and judgment regarding privileged information
Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
Must be able to prioritize and complete work assignments on a timely basis
Able to add, subtract, multiply and divide with accuracy
Able to be flexible to handle frequent changes in priorities
Able to perform duties consistent with creating a safe and secure environment for hosts and guests
Able to comprehend instructions and retain information
Able to get along with other employees to work out problems and resolve conflicts
Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
Able to operate/drive a company vehicle with valid driver’s license and insurance
Able to meet the physical demands of the job
Able to tolerate various temperatures while working indoors and outdoors
Able to work comfortably at heights up to 60ft.
Able to pass a pre-hire drug screen and random or for cause drug screens as directed by the Company
Able to sit and/or stand for long/short periods
Must be able to effectively communicate with fellow Guests and Hosts using approved communication methods

Nice To Haves

Preference will be given to candidates with prior Law Enforcement or Security related experience

Responsibilities

Be generally friendly and caring
Greet all Guests in a friendly and professional manner
Control Park access at Host, Guests and Service entrances
Search bags by visual and/or mechanical device
Must be able to work adjacent to and properly operate electronic Metal Detection Unit and handheld wands
Must be able to scan Guests and deal professionally with any Guest that may need additional screening or has prohibited items in their possession
Must be able to provide professional Guest Services such as giving directions, answering questions, interacting with friendly conversation and representing the Company in a positive, family friendly manner
Be observant of any potentially suspicious activity and report same to an armed Security officer, Supervisor or Law Enforcement officer
Must be able to work at multiple positions and assignments as the Company needs changes with rapid increases or decreases in the attendance flow
Must be able to work in an outside environment, standing for an extended time, in all type of weather conditions
Take possession of lost property and returning same to Lost & Found