SECURITY OFFICER I - EMT

Seminole Hard Rock Hotel & Casino•Sacramento, CA

44d

About The Position

Under the direction of Security Department supervisors and managers, incumbent provides security coverage ensuring that adequate protection is provided for the safety of patrons and team members. Safeguards the assets of the organization, as well as those of its guests and team members. Promotes an outgoing, friendly guest-oriented demeanor at all times. Handles medical calls for guests and team members.

Requirements

High School Diploma or equivalent is required and a minimum of one (1) year of guest service experience, or the equivalent combination of education and experience.
One (1) year of security related experience preferred.
Valid California Driver's License and clean driving record required.
Valid California EMT certification is required.
Must obtain and maintain valid licenses / certifications per Federal, State, and Gaming regulations.
Must successfully pass background check.
Must successfully pass drug screening.
Must be at least twenty-one (21) years of age.
Must be able to obtain CPR/AED certificate and pass Blood Borne Pathogen training.
Available to work different types of events with varying time schedules, on varying days as needed.
Read and comprehend all necessary documentation, training materials and policy information.
To use a computer to compose clear, concise and accurate reports.
Assist sick or injured guests and or team members.
Communicate courteously, effectively and professionally with guests and all levels of team members.
Use tools and equipment such as, radios, computers and other tools specific to the position.
Stand for extended periods of time.
Communicate clearly, in English, with guests in a professional manner.
Work within Hard Rock Hotel & Casino Sacramento at Fire Mountain established policies/guidelines.

Nice To Haves

Prior experience in the Gaming industry strongly preferred.
Prior experience in Tribal Gaming preferred.

Responsibilities

Creates an atmosphere that induces guests to make Hard Rock Hotel & Casino Sacramento at Fire Mountain their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
Ensure that proper security is provided for all transfers of monies within the casino and hotel areas of the complex
Assist patrons with a wide variety of inquiries and situations including providing information about the property and events, giving directions and escorting them if necessary.
Prepare detailed incident reports in a clear and precise manner.
Patrol the hotel and casino areas to establish a security presence and report all unusual situations and/or suspicious persons.
Assist in the coordination and resolution of emergency situations.
Assist in maintaining proper key control.
Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate managers of concerns and observations.
Demonstrate actions and behaviors that reinforce the Company's Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication.
Respond and assist guests and team members with medical emergencies.
Other duties as assigned.