Security Officer (Harrahs Metropolis, Illinois)

Caesars Entertainment • Metropolis, IL

165d • $17

About The Position

The Security Officer position at Harrah's Metropolis Casino and Hotel involves ensuring the safety and security of guests and casino property while providing exceptional customer service. Officers are responsible for monitoring the casino environment, handling monetary transactions, and responding to incidents as they arise. The role requires a proactive approach to security and the ability to communicate effectively with patrons and staff.

Requirements

• Must be a High School graduate or GED certificate.
• Must be able to establish and maintain an effective professional working relationship with management, staff, and co-workers.
• Pleasant personality, team oriented and enjoys working with and assisting people.
• Must be at least 21 years of age.
• Must have the ability to hold an Occupational License as required by the Illinois Gaming Board.

Responsibilities

• Assure exceptional customer service to all patrons by communicating in a pleasant, friendly, and professional manner at all times.
• Check identification to ensure patrons are 21 years of age or older.
• Provide security and protection for guests and casino property.
• Handle all monetary transactions between the Casino Cage and gaming tables in compliance with the Illinois Gaming Board Regulations and as required by Harrah's Management.
• Operate in accordance with established procedures, maintain a log of incidents involving guests, employees and customers of the casino.
• Maintain visual surveillance of the Casino Cage and surrounding area.
• Replace all boxes of gaming tables after the count has been completed for each shift.
• Prepare detailed reports on any security related incidents that occur in the casino area, or on land facilities.
• Assist injured guests and employees until arrival of First Responders.
• Be alert for suspicious persons or disturbing incidents and check for juveniles in the casino and bar areas.
• Keep slot areas under close observation at all times to deter slot cheats and purse-snatchers.
• React promptly to disturbances at gaming tables, bars, and any other areas where security is required.
• Stand by in the Casino Cashier's Cage whenever any non-cage employees are in the cage.
• Follow and observe actions of individuals suspected of illegal activities.
• Notify the shift supervisor of any suspected illegal activity.
• Make every attempt to keep your duties low key and confidential.
• Always avoid idle conversation with other casino employees.
• Perform any other duties that may be requested by the Shift Supervisor or the Security Manager.
• Assist patrons in answering questions and direct them to areas of safety during emergencies as instructed by management, security or senior management.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life & Disability Insurance
• 401(k)
• Paid Time Off
• Education Assistance
• Team Member Discounts

What This Job Offers

• Industry: Accommodation
• Education Level: High school or GED