Security Officer GSOC Operator

Surefox•Sunnyvale, CA

1d•$30 - $35•Onsite

About The Position

Surefox North America is a veteran-owned physical security company committed to excellence, integrity, and service. We are seeking highly skilled and dependable GSOC Operators to join and lead our operations team in Sunnyvale. This role is critical in ensuring the safety, continuity, and security of client assets and personnel through real-time monitoring and rapid incident response. This role is essential in ensuring the safety and security of employees, assets, and facilities worldwide. The ideal candidate will have experience in GSOC operations, system administration (specifically with Genetec), access control systems, as well as threat and intelligence analysis. In addition, they must possess excellent communication skills, a proactive approach to problem-solving, and the ability to manage a variety of security functions in a fast-paced and dynamic environment. As we encourage veterans and candidates that are currently in the military reserve to apply, we welcome all who share the same passions for protection as we do. We are not offering visa sponsorship for this position at this time. As a GSOC Operator, you will serve as a vital part of the Surefox Global Security Operations Center (GSOC), handling incident monitoring, staffing, access control oversight, intelligence gathering, and internal security communication. You will play a key role in identifying, assessing, and responding to security risks and operational issues in a fast-paced, high-responsibility environment.

Requirements

Must be legally authorized to work in the United States.
Must pass a background check.
High school diploma or equivalent; Associate’s degree preferred.
2–5 years of experience in GSOC operations, security systems, or law enforcement/military roles.
Availability to work any assigned shift, including holidays and weekends.
Strong communication skills and ability to remain calm during emergencies.
Familiarity with access control and CCTV platforms (e.g., Genetec, Lenel).
Intermediate proficiency in Microsoft Office and Google Workspace.
Reliable transportation and willingness to remain onsite during critical events.

Nice To Haves

Genetec or other CCTV monitoring administrator experience.
Experience working in or with a GSOC.
Background in threat intelligence or emergency/crisis response.
Relevant certifications (e.g., Genetec, security management).
Military, veteran, or first responder background.

Responsibilities

Monitor CCTV, access control, alarm systems, and other security platforms across global and local sites.
Respond to alarms, dispatch response teams, and coordinate with internal and external emergency services.
Conduct incident triage and reporting, escalating when appropriate and documenting all activities.
Maintain situational awareness of global events and assess potential threats to operations.
Administer Genetec or equivalent access control systems, including badge issuance and deactivation.
Troubleshoot system issues and coordinate with vendors or integrators for resolution.
Conduct regular access audits and assist in system optimization and configuration.
Monitor and analyze open-source intelligence and internal reports for security threats.
Compile and deliver daily, weekly, and monthly incident and security reports.
Collaborate with first responders, local law enforcement, and internal stakeholders during incidents.
Draft and send emergency alerts and advisories when appropriate.
Assist with scheduling, timekeeping, guard check-ins, and remote oversight.
Generate reports related to coverage, KPIs, and staffing metrics.
Support administrative duties for shift logs, training, compliance audits, and documentation.
Contribute to continuous improvement efforts, including lessons learned and crisis after-action reports

Benefits

Eligible for Holiday Bonus pay if covered shifts are scheduled and actually worked on Surefox recognized holidays
Competitive benefits package offered
401(k) plan with competitive employer match
Eligible full-time employees receive health coverage, 401(k) with employer match, and paid time off.
Holiday pay offered for qualifying covered shifts.

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