Security Officer - Full Time (Harrah's Atlantic City
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About The Position
The position requires consistently demonstrating superior customer service skills by displaying outlined service behaviors. The individual must maintain an upbeat and positive attitude, creating positive energy with gestures and sustaining enthusiasm from one interaction to the next. The role involves creating an atmosphere of luck and celebrating guests' wins, being ready to serve, and being informed of daily information. Building relationships by greeting guests with a warm, friendly verbal greeting is essential. The individual must anticipate needs and provide fast, flawless service, check for satisfaction, and effectively resolve service breakdowns when they exist. Additionally, the role includes promoting Caesars Rewards programs and card membership, providing a warm farewell, and thanking guests for visiting. The position also enforces company security and safety regulations, guards the transfer of money and chips from the Change Booth to the Main Cage, and performs all security and safety-related duties for the Casino Hotel. The individual represents the company and its property to ensure all Casino regulations are adhered to at all times, operates a motorized vehicle (i.e., company van), and participates in the supervision, operation, and/or support of Harrah's multi-casino Bad Beat system.
