Security Officer FTO - Full Time (Planet Hollywood LV)

Caesars Entertainment•Las Vegas, NV

11d•Onsite

About The Position

WE ARE CAESARS At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them. Our Mission: “Create the Extraordinary” Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.” Our Values: “Blaze the Trail, Together We Win, All-In on Service” Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in. JOB SUMMARY The Field Training Officer (FTO) serves as the primary trainer and direct supervisor for all newly hired Security Officers during their training period. This role has the greatest impact on shaping new Officers, ensuring all duties align with Caesars Entertainment policies and mission. Additionally, the FTO may act as a supervisory resource when a Security Shift Manager or Supervisor is not available. HOW YOU WILL CREATE THE EXTRAORDINARY Maintain Dual Role Continue performing Security Officer duties while training and supervising assigned trainees; be prepared to assume full floor responsibilities as needed. Supervision Act as the immediate supervisor for trainees, addressing and correcting mistakes during training; serve as a vital link in the chain of command by passing information up and down appropriately. Teaching Lead by example and provide instruction in the field under real conditions, as well as in classroom settings using lesson plans and visual aids; ensure adherence to company and department policies at all times. Evaluation Assess trainee performance and determine if learning objectives are met; identify when remedial training is necessary. Counseling Assist trainees with problem-solving, including personal issues when appropriate; maintain confidentiality and escalate concerns to Security Shift Management when needed. Staffing Support Participate in staffing-related duties such as reorganizing program functions for special events, teaching assignments, or other departmental improvements. Inspection Inspect trainee uniforms and equipment for compliance with company standards; approve job tasks and paperwork. Information Dissemination Ensure trainees receive and record all necessary information and maintain accessibility of these records upon request. Role Model Demonstrate professionalism, positive attitude, and adherence to all rules, regulations, policies, and procedures; set a high standard for trainees to emulate. Recommendation Provide initial recommendations regarding trainee progress, including graduation from phases, remedial training, or termination considerations; escalate substandard performance to management. WHAT YOU WILL NEED Must be 21 years of age or older High school graduation or equivalent is required 2 to 3 years security experience preferred Proficient in English verbal and written Must have valid Nevada Driver’s License Must be able to obtain and possess a Nevada Gaming Registration Card, an Alcohol Awareness Card (AES/TAM), First Aid & CPR certifications Must present a well-groomed appearance. Must undergo eight (8) hours of ASP (baton) training Successful completion of the Training Academy is required Flexible to work various shifts, weekends, and holidays Teaching and/or training background preferred Computer knowledge and skills required Neat, professional appearance with good personal hygiene ADDITIONAL REQUIREMENTS Perform Security Officer Duties Assume all duties of a Security Officer as needed while training and supervising trainees. Role Model & Leadership Lead by example with professionalism, integrity, and adherence to all company and department policies; maintain an attitude and behavior beyond reproach. Equipment Accountability Ensure all equipment issued to trainees is serviceable and accounted for; report issues to Security Shift Management. Documentation & Reporting Complete and submit all trainee performance paperwork, reports, and correspondence accurately and on time to Security Shift Management. Communication & Dispatch Answer telephones using proper etiquette and dispatch calls to appropriate departments. Performance Monitoring Continually evaluate trainees for alertness, appearance, and proper performance of duties. Complaint Handling Review and forward guest or employee complaints regarding Security personnel; report findings to Security Shift Management. Remedial Training Provide additional training to Security Officers as directed by management. Teamwork & Collaboration Promote a positive work environment, share credit with team members, and work effectively with other departments and management. Professional Conduct Maintain confidentiality, foster an ethical work environment, prevent inappropriate behavior, and handle all situations honestly and tactfully. Communication Skills Communicate clearly with staff, management, and the public; read and interpret complex information; actively listen and respond appropriately. Crisis Management Assume authority during high-risk situations, exercise sound judgment, delegate responsibilities, and provide constructive feedback. Cultural Sensitivity & Respect Adapt to diverse values and backgrounds; build trust and maintain long-term professional relationships. Quality & Standards Maintain high standards under pressure; ensure accuracy, test new methods thoroughly, and reinforce excellence. Physical Requirements Ability to restrain individuals when necessary. Respond calmly in crises and make rational decisions. Perform physical tasks: stooping, bending, jumping, twisting, crouching, gripping, carrying heavy loads, and maneuvering quickly. Lift up to 60 lbs; push/pull up to 150 lbs. Work indoors and outdoors in extreme temperatures (10°F to 115°F). Tolerate secondhand smoke, high noise levels, bright lights, and dust. Observation & Reporting Maintain strong observation skills; recall details of incidents and individuals; write detailed reports and provide court testimony when required. Language & Testing Read, write, speak, and understand English; pass physical and written testing at the Security Academy within 90 days of employment. TOGETHER WE WIN We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships DISCLAIMER This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments). EQUAL EMPLOYMENT OPPORTUNITY Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.

Requirements

Must be 21 years of age or older
High school graduation or equivalent is required
2 to 3 years security experience preferred
Proficient in English verbal and written
Must have valid Nevada Driver’s License
Must be able to obtain and possess a Nevada Gaming Registration Card, an Alcohol Awareness Card (AES/TAM), First Aid & CPR certifications
Must present a well-groomed appearance.
Must undergo eight (8) hours of ASP (baton) training
Successful completion of the Training Academy is required
Flexible to work various shifts, weekends, and holidays
Computer knowledge and skills required
Neat, professional appearance with good personal hygiene
Ability to restrain individuals when necessary.
Respond calmly in crises and make rational decisions.
Perform physical tasks: stooping, bending, jumping, twisting, crouching, gripping, carrying heavy loads, and maneuvering quickly.
Lift up to 60 lbs; push/pull up to 150 lbs.
Work indoors and outdoors in extreme temperatures (10°F to 115°F).
Tolerate secondhand smoke, high noise levels, bright lights, and dust.
Maintain strong observation skills; recall details of incidents and individuals; write detailed reports and provide court testimony when required.
Read, write, speak, and understand English; pass physical and written testing at the Security Academy within 90 days of employment.

Nice To Haves

Teaching and/or training background preferred

Responsibilities

Maintain Dual Role Continue performing Security Officer duties while training and supervising assigned trainees; be prepared to assume full floor responsibilities as needed.
Supervision Act as the immediate supervisor for trainees, addressing and correcting mistakes during training; serve as a vital link in the chain of command by passing information up and down appropriately.
Teaching Lead by example and provide instruction in the field under real conditions, as well as in classroom settings using lesson plans and visual aids; ensure adherence to company and department policies at all times.
Evaluation Assess trainee performance and determine if learning objectives are met; identify when remedial training is necessary.
Counseling Assist trainees with problem-solving, including personal issues when appropriate; maintain confidentiality and escalate concerns to Security Shift Management when needed.
Staffing Support Participate in staffing-related duties such as reorganizing program functions for special events, teaching assignments, or other departmental improvements.
Inspection Inspect trainee uniforms and equipment for compliance with company standards; approve job tasks and paperwork.
Information Dissemination Ensure trainees receive and record all necessary information and maintain accessibility of these records upon request.
Role Model Demonstrate professionalism, positive attitude, and adherence to all rules, regulations, policies, and procedures; set a high standard for trainees to emulate.
Recommendation Provide initial recommendations regarding trainee progress, including graduation from phases, remedial training, or termination considerations; escalate substandard performance to management.
Perform Security Officer Duties Assume all duties of a Security Officer as needed while training and supervising trainees.
Role Model & Leadership Lead by example with professionalism, integrity, and adherence to all company and department policies; maintain an attitude and behavior beyond reproach.
Equipment Accountability Ensure all equipment issued to trainees is serviceable and accounted for; report issues to Security Shift Management.
Documentation & Reporting Complete and submit all trainee performance paperwork, reports, and correspondence accurately and on time to Security Shift Management.
Communication & Dispatch Answer telephones using proper etiquette and dispatch calls to appropriate departments.
Performance Monitoring Continually evaluate trainees for alertness, appearance, and proper performance of duties.
Complaint Handling Review and forward guest or employee complaints regarding Security personnel; report findings to Security Shift Management.
Remedial Training Provide additional training to Security Officers as directed by management.
Teamwork & Collaboration Promote a positive work environment, share credit with team members, and work effectively with other departments and management.
Professional Conduct Maintain confidentiality, foster an ethical work environment, prevent inappropriate behavior, and handle all situations honestly and tactfully.
Communication Skills Communicate clearly with staff, management, and the public; read and interpret complex information; actively listen and respond appropriately.
Crisis Management Assume authority during high-risk situations, exercise sound judgment, delegate responsibilities, and provide constructive feedback.
Cultural Sensitivity & Respect Adapt to diverse values and backgrounds; build trust and maintain long-term professional relationships.
Quality & Standards Maintain high standards under pressure; ensure accuracy, test new methods thoroughly, and reinforce excellence.
Observation & Reporting Maintain strong observation skills; recall details of incidents and individuals; write detailed reports and provide court testimony when required.
Language & Testing Read, write, speak, and understand English; pass physical and written testing at the Security Academy within 90 days of employment.