Security Officer 1

Mayo Clinic•Rochester, MN

2d•Onsite

About The Position

Work is performed in a healthcare environment., Lifting and/or carrying 10 to 50 pounds daily, and occasionally pushing/pulling/lifting over 100 pounds. Standing or walking 8 to 12 hours daily. Climbing, running and kneeling in response to disturbances. Exposure to disagreeable odors (e.g., body odors, dirty clothing, human feces), body fluids, hazardous chemicals, communicable diseases (e.g., T.B., hepatitis, AIDS), mentally unstable individuals, verbal and physically aggressive individuals, and individuals under the influence of controlled substances. Mayo Clinic Global Security Officers provide a professional level of customer service, security presence and response. A Security Officer I will proactively patrol Mayo Clinic property to deter crime and undesirable behaviors; Responds to security incidents to ensure safety of occupants and enforce Mayo policies; Prepares accurate and timely incident reports; May use a security vehicle to proactive patrol and respond to incidents. A Security Officer I adapts to unpredictable and stressful situations while demonstrating professionalism; manages aggression using verbal de-escalation techniques; manages physical violence using self-defense, control and restraint techniques, including handcuffing; responds to emergency crises effectively and professionally.; exhibits good judgment, maturity, initiative, tact and diplomacy when dealing with people during stressful situations. A Security Officer must exercise sound independent judgment in both emergency and routine situations. A Security Officer I operates and communicates on a two-way radio and effectively uses available technological tools; A Security Officer I will frequently be walking, standing, stooping, bending, lifting, pulling, climbing, reaching, and pushing, and occasionally running and must be able to move quickly up and down stairwells, from the ground floor up to the top floor of each building without assistance; assists patients, volunteers, visitors, and staff with emergency evacuations, including handling emergency evacuation devices used to transport patients and others to safety; makes effective decisions as an emergency first responder, is confident in stressful situations, and works as a team member with other emergency responders, including Facilities personnel, law enforcement, fire/rescue, and emergency medical services personnel. The Security Officer I can work nights and weekends for security and protection assignments and when required by emergency or special situations. This vacancy is not eligible for sponsorship / we will not sponsor or transfer visas for this position. During the selection process, you may participate in an OnDemand (pre-recorded) interview that you can complete at your convenience. During the OnDemand interview, a question will appear on your screen, and you will have time to consider each question before responding. You will have the opportunity to re-record your answer to each question - Mayo Clinic will only see the final recording. The complete interview will be reviewed by a Mayo Clinic staff member and you will be notified of next steps.

Requirements

High school degree or GED equivalent is required.
Minimum two years of experience in a customer service, military, security position and/or a similar role
Able to work independently and act decisively under difficult circumstances
Ability to work collaboratively in a team-environment
Able to effectively prioritize tasks and manage time
Able to recognize and react to health conditions, symptoms and injuries and to apply first aid/basic life support
Requires strong sense of customer service and interpersonal skills to interact with patients, visitors and employees
Ability to relate positively with people
Requires strong written and verbal skills
Strong problem solving skills are necessary
Has the ability to read and communicate effectively in a pleasant, courteous, professional, and friendly manner while being firm when the occasion demands
Sufficient muscle movement strength and coordination to perform self-defense, control and restraint techniques
Must have and maintain a valid driver's license and acceptable driving record in accordance with Mayo Clinic Policy
Must obtain certification from the International Association for Healthcare Security and Safety (IAHSS) as a Healthcare Security Officer within six months
Must successfully complete onboarding and Global Security Academy within 30 days of hire
Must successfully complete field training withing three months from completing the Global Security Academy
Must obtain the International Association for Healthcare Security and Safety (IAHSS) Basic Level for Healthcare Security Officers within six months from date of hire.
Must have complete Basic Life Support and Stop The Bleed training within six months from date of hire.

Nice To Haves

Associate's degree in corrections, law enforcement, criminal justice, security, or a related field preferred
Experience in a healthcare setting preferred
Experience with Microsoft Office software applications

Responsibilities

Proactively patrol Mayo Clinic property to deter crime and undesirable behaviors
Respond to security incidents to ensure safety of occupants and enforce Mayo policies
Prepare accurate and timely incident reports
Use a security vehicle to proactive patrol and respond to incidents
Adapt to unpredictable and stressful situations while demonstrating professionalism
Manage aggression using verbal de-escalation techniques
Manage physical violence using self-defense, control and restraint techniques, including handcuffing
Respond to emergency crises effectively and professionally
Operate and communicate on a two-way radio and effectively uses available technological tools
Assist patients, volunteers, visitors, and staff with emergency evacuations, including handling emergency evacuation devices used to transport patients and others to safety
Make effective decisions as an emergency first responder
Work as a team member with other emergency responders