Security Monitoring Agent

Allied Universal • Grand Rapids, MI

391d • $37,440 - $37,440

About The Position

The Security Monitoring Agent at Allied Universal Technology Services plays a crucial role in ensuring the safety and security of clients and communities through advanced surveillance and monitoring technologies. This position involves monitoring live video feeds, responding to alarms, and managing emergency situations in a high-stress environment, all while maintaining effective communication with law enforcement and first responders. The role requires a commitment to teamwork and flexibility, particularly during peak times, and is based in a 24/7 call center environment.

Requirements

• A High school diploma or equivalent.
• Minimum of one year in a dispatching, security, customer service, or call center role.
• Must be able to work overtime as needed.
• Capable of managing high-stress environments and effectively communicating during critical situations.
• Stay highly alert and use critical thinking to monitor customer sites and respond to emerging situations.
• Proficient in the basics of Microsoft Excel, Microsoft Outlook, and Microsoft Teams.

Nice To Haves

• Previous experience troubleshooting CCTV security systems or controlling cameras.
• Minimum of two years experience in law enforcement, security or the military.

Responsibilities

• Monitor live video footage and location dashboards for signs of suspicious or ongoing criminal activity.
• Analyze, assess, and respond to system-generated alerts and event notifications promptly.
• Initiate outbound calls or emails to notify customers, law enforcement, first responders, and management of critical events requiring their attention or response.
• Prioritize and route emergency calls to appropriate first responders.
• Answer inbound calls regarding customer inquiries and respond as necessary.

Benefits

• Medical, dental, vision, basic life, AD&D, and disability insurance.
• Enrollment in the company's 401(k) or Supplemental Income Plan, subject to eligibility requirements.
• Eight paid holidays annually, five sick days, and four personal days.
• Vacation time offered at an accrual rate of 3.08 hours biweekly.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: High school or GED