Security Manager

Kimpton Hotels & Restaurants•Charlotte, NC

17d•$63,000 - $64,000

About The Position

The Security Manager will perform all supervisory, training, and operations functions of the Loss Prevention Department. The candidate will also be responsible for the protection of guest and company property, employee and guest safety, and accident and fire protection response.

Requirements

3+ years of related experience, particularly in the understanding of safety protocols and local law requirements.
Strong organizational, task-management, employee relations, leadership, problem resolution and creativity skills.
Ambitious with the ability to lead in the workplace!
Ability to manage difficult situations with guests if and when they arise.
Flexible schedule, able to work evenings, weekends, and holidays.

Nice To Haves

Bachelor's Degree in Hospitality Management, Business Management, or related field preferred.

Responsibilities

Maintain logs, certifications and documents required by law and standard operating procedures.
Train staff in established emergency procedures and implement accident and fire prevention procedures.
Position focuses on ensuring guest and employee satisfaction while achieving the operating budget.
Collaborate with the Director of Safety and Security on ways to continually improve departmental performance.
Comply with policies on proper investigative procedures for loss of property assets.
Maintain accurate documentation of property patrols.
Handle complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Strive to improve service performance.
Supervise Security staff to optimally monitor and protect property assets.
Communicates critical information to Security & Safety officers based on knowledge gained at pre and post-convention meetings.
Encourages and builds mutual trust, respect, and cooperation among team members!
Identify the developmental needs of others and mentoring, or otherwise helping others to improve their knowledge or skills.
Provide mentorship and direction to direct reports, including setting performance standards and monitoring performance.
Provide personal assistance, medical attention, emotional support, or other personal care to others such as coworkers or guests.
Serve as a role model to demonstrate appropriate behaviors.
Handles guest problems and complaints effectively.
Report all employee accidents and guest liability incidents in a timely manner.