Security Manager

Pittsburgh Cultural Trust•Pittsburgh, PA

4d•$54,000

About The Position

The Security Manager is responsible for assisting the Director of Security with day-to-day supervision and response to security concerns across Trust venues, buildings, and outdoor spaces. Along with the Director of Security, the Security Manager provides direction to contracted campus security officers and supervisors as well as guest screening officers and supervisors. During security incidents, the Manager may serve as a direct liaison with all law enforcement personnel performing various functions and tasks on all Pittsburgh Cultural Trust properties. This individual is essential to the Trust’s efforts to provide a safe, secure, and comfortable guest experience for all persons working, volunteering, or visiting Trust venues, facilities, and events. The Manager plays an integral role in on-site event security and support within performance venues, at outdoor festival activities, and for programming occurring on the Trust’s public spaces, including Arts Landing, the Trust’s four-acre outdoor civic space opening in Summer 2026. Responsibilities include but are not limited to personnel management, risk management, loss prevention, fire/life safety and security, security/safety training, emergency preparedness, emergency response, and disaster prevention. Work schedule will vary to match activities within performance venues and outdoor spaces, often involving evening and weekend hours to coordinate with scheduled programming. Two individuals will function in the role of Security Manager, and the Trust will coordinate their respective schedules to provide consistent coverage across the Trust’s operating hours.

Requirements

Education: Bachelor’s degree preferred in criminal justice, risk management, communications or related field.
Work Experience: Minimum 5 years of law enforcement experience or security-related work.
Supervisory Experience: Minimum of 2 years’ experience leading teams that engage with the public in security or customer service functions with a track record of managing and motivating others to successful outcomes.
Technical Skills: Strong working knowledge of Microsoft Office suite.
Intangibles: Comprehensive ability to read/write/communicate proficiently and effectively in English. Excellent interpersonal skills and the ability to interact with various levels of personnel, contractors, guests, VIPs, and governmental officials in a professional and effective manner. The ability to work in a fast-paced environment, quickly recognize issues, develop solutions in the moment, deescalate volatile situations/persons, and make immediate decisions under pressure.

Nice To Haves

Familiarity with security/intelligence technologies is a plus.

Responsibilities

In the absence of the Director of Security, serve as the primary security contact for security issues involving Trust personnel or properties, including interfacing with law enforcement personnel and public safety officers.
In conjunction with contracted security, provide on-site event security and support within Trust performance venues, at outdoor festivals, and within Trust public spaces.
Oversee day-to-day operations and security personnel/activities at the Benedum security desk, Byham artist’s entrance, and Arts Landing security hub.
Work with all Trust personnel and departmental leaders to address guest inquiries and to respond to all security concerns from any campus stakeholder for a successful resolution.
Provide oversight, coordinate, and manage contracted security resources for the protection of all campus stakeholders during any Trust event.
Serve as an on-site resource for contracted security personnel and ensure that contracted security officers meet or exceed the standards of expectation of the organization.
Along with the Director of Security, review all daily security-related and event management reports to identify developing trends and concerns of escalating occurrences or patterns of troublesome security risks.
Continuously evaluate security-risk strategies for the organization and work with the Director of Security to implement proactive approaches to address campus security concerns.
Conduct patrols and closely monitor Trust properties, spaces, and events to ensure all locations are properly secure and free of disturbances.
Ensure all touring productions, artists, and assets are protected at all times while on Trust property and that all Trust security risk management policies, practices, and protocols are properly followed.
Demonstrate a commitment to diversity, equity, accessibility, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.
Perform other responsibilities as assigned.