2nd Shift Security Manager

Shopping Center Management d b a Turnberry Associates•Nashville, TN

About The Position

In the absence of the Director of Safety & Security, the Safety & Security Manager will manage the daily functions of the department to ensure protection of property assets, Internal Guests, guests and property. Responsible for maintaining policies, procedures, logs, certifications and documents required by law. Train staff in established emergency procedures and implements accident and fire prevention procedures.

Requirements

Ability to speak, read, write and understand English
Professional demeanor appropriate for a luxury environment
Five (5) years of experience in the safety/security/loss prevention field
Three (3) years of management experience in the safety/security/loss prevention field
Ability to effectively deal with internal and external customers, come of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information
Must have excellent organizational, interpersonal and administrative skills with excellent attention to detail
Must have the ability to meet deadlines, work under pressure and work independently is required

Nice To Haves

Associate’s Degree from an accredited university in Criminal Justice or related major preferred, but not required

Responsibilities

Assist the Director of Safety & Security in administering fire prevention programs and emergency preparedness
Assist the Director of Safety & Security in the oversight of all loss prevention operations to include but not limited to; patrol process, emergency response, investigations (initial & follow up) for all guest and Internal Guest related incidents, electronic key system
Assist the Director of Safety & Security in training all Internal Guests on the four parts of OSHA
Establish a training program to routinely train the loss prevention department and other property departments on topics related to safety and security
Comply with applicable federal, state and local law and safety regulations
Follow proper key control guidelines in loss prevention and in the property
Develop a monthly checklist for all CCTV equipment, alarmed doors, and duress alarms to ensure that they are fully functional
Incorporate into patrols, which encompass all areas of the property's interior and exterior, an inspection tour of recording system
Follow Duty of Care process for the protection of guests and Internal Guests
Follow up on all unusual activities in and around the property that would impair the wellbeing of guests and Internal Guests
Handle complaints, settle disputes, and resolve grievances and conflicts
Implement action plans to monitor and control risk
Oversee first aid program for guests and Internal Guests
Emphasize teamwork, close working relationships with other departments and assertive hospitality to serve as a deterrent to crime
Encourage and build mutual trust, respect, and cooperation among team members
Provide guidance and direction to subordinates, including setting performance standards and monitoring performance
Provide personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients
Train all new hires on loss prevention policies and procedures
Perform additional duties and projects as assigned