Security Manager

MFAH•Houston, TX

11h•Onsite

About The Position

The MFAH is an organization that is more than 100 years old and ranks nationally among the top 10 art museums in exhibition space, memberships, endowments, and attendance. The MFAH is a multifaceted institution comprising multiple gallery buildings, a sculpture garden, two art schools, and two house-museums for decorative arts. The encyclopedic collection numbers more than 65,000 works of art in a wide range of media. As an employer, MFAH offers a supportive, collegial and inclusive work environment and a competitive benefits package. The MFAH is currently seeking a dependable, protection professional with demonstrated leadership skills and a strong sense of integrity. The Security Manager plays the critical role of leading a team of Security Officers who are tasked with protecting objects on display and maintaining order in their assigned galleries or those assigned to maintain order, reduce injury, assist visitors, and reduce property loss at the Museum. The Security Manager reports directly to the Assistant Head of Security Operations (AHSO) and is responsible for providing day-to-day operational leadership to a team of security officers. As the first level of management, the Security Manager is the face of the department to guests, volunteers, and staff. In this role, you will oversee teams of security officers who are responsible for ensuring both the physical security of the facilities and its assets, as well as the safety of all occupants the protection of Museum gallery spaces, the objects therein and the safety of all occupants by observing, reporting, and responding to activities within their assigned galleries.

Requirements

Strong customer service mindset with ability to interact with the public to analyze situations and anticipate needs of guests
Demonstrated track record of managing a diverse work force, including hiring, training and motivating staff
Must be proficient in English, both written and verbal communications skills
Present a neat and tidy appearance at all times in accordance with established security department guidelines
Ability to write clear concise preliminary investigative reports, interview witnesses, victims, etc.
Flexibility to work various shifts if needed and to work special events going past shifts schedule
Sound decision-making abilities
Ability to obtain and maintain First Responder, CPR and other related certifications on a yearly basis
Ability to administer First Aid and CPR, including carrying first aid equipment and assisting with lifting and moving victims, if required
Possess outstanding customer service skills and the ability to remain calm in the face of diverse and high stress encounters, i.e.: fire, medical emergency, extremely aggravated guests, and workplace violence situations
Possess basic computer skills and be able to learn software applications used by the department
Ability to use radios, telephones and other equipment that may be assigned
May be designated as “essential personnel” and required to report to work or remain at work during inclement weather or other emergency situations
Bachelor’s degree and/or five years of related experience
Must have a minimum of three years of experience in directly supervising and managing a team of security employees
Must be proficient with Microsoft Office and have basic business acumen
Qualifications also include a clear criminal background report, must be 18 years of age or older and have the ability to perform all tasks required of the position, with or without reasonable accommodation
Must have in good standing or be qualified to obtain - level 2 Non-Commissioned Security Guard license with Texas Department of Public Safety
Security personnel must pass a national criminal background check in order to maintain non-commission status through the Texas Commission on Private Security
All applicants are required to have a valid state issued ID or driver license in order to complete the application process
Ability to stand and walk for long periods including using stairs
Must have accurate vision (22/20 or 20/40 with corrective lens acceptable).
Ability to distinguish standard colors
Ability to hear normal conversation at a distance of 15 feet
Must be able to lift, push and pull 50 lbs.
Must undergo and meet company standards for criminal background and reference checks.
Seeing, hearing, speaking, and writing clearly in order to communicate with staff, guests and others.

Nice To Haves

Bilingual is preferred

Responsibilities

Provide direct leadership to team of up to 20 Security Officers
Conduct roll call, take attendance and make daily post assignments
Counsel Security Officers, both verbally and in writing, related to job performance
Partner with the AHSO to complete performance evaluations
Complete written reports on security- and safety-related incidents
Conduct individual and group training sessions on security related topics
Conduct Security briefings and orientations for new Security team members as needed
Implement museum and security department policies and procedures fairly and consistently
Mentor, train, and develop staff.
Maintain a visible presence in assigned galleries to provide leadership and assist Museum guests.
Create a detailed end-of-shift report containing relevant daily information to share with incoming Security Manager(s) and Security Officers to ensure all shifts are informed of museum activities and incidents
Responsible for coordinating and supervising the daily operations of the MFAH’s Security Officers; this includes daily report writing, security officer scheduling, performance management, payroll processing and the completion of comprehensive incident reports
Ensure security officers maintain a neat and tidy appearance at all times in accordance with established security department guidelines and carry required equipment
Accountable for the personal safety of all occupants of any MFAH-owned facilities and ensures the protection of all MFAH-owned assets
Verifies all third-parties (such as caterers, vendors, contractors, and other affiliates) follow MFAH Security policies and procedures and is able to apply corrective measures as necessary
Interact with guests to give directions, provide information and consistently enforce museum rules
Thoroughly and routinely conducts the MFAH Security opening and closing procedures for all MFAH-owned properties, ensuring that all facilities remain secure
Serves as a member of the museum emergency response team, this position is designated as an Essential Employee and may be required to report to work, or to remain at work, during inclement weather or other emergency situations
Provides guidance, solutions, and resources for all MFAH staff, and its affiliates, in relation to Security procedural issues or incidents and ensures the adherence of all MFAH Security procedures, processes, and policies
Appropriately escalates Security issues and work performance issues to the proper personnel as necessary
Ensure adherence to department procedures, processes, and policies
Maintains and fosters effective working relationships with individuals and departments across a variety of areas within the MFAH
Participate in department projects and initiatives and provide knowledge and leadership in cross-functional project teams
Act as a resource for staff on procedural questions and concerns; provide solutions and escalate certain issues to the appropriate personnel
Receive, address, and record accolades, comments and complaints from guests
Manages and monitors Security staffing to ensure an adequate level of security coverage is provided at all times
Issue and collect equipment such as uniforms, radios and keys
Ensure security officers understand and comply with post and special orders, department policies and operating procedures
Take charge of assigned areas during building evacuations and other emergencies; ensure that security officers are knowledgeable of emergency procedures

Benefits

Medical Insurance : Employee and dependent coverage through a choice of managed health care programs
Dental Insurance : Employee and dependent coverage through two plan choices
Vision Insurance : Employee and dependent coverage through a vision program
Group health, dental and vision insurance coverage available and effective the first of the month following employment with the MFAH for this role.
Life Insurance & AD&D : Employee coverage at no cost to the employee
Long Term Disability : Employee coverage at no cost to the employee
Paid Time Off - Used for absences from work such as vacation, illness of short duration, and personal reasons. Hours are accrued biweekly, based on employment status, length of service, and hours worked
Reserve Time Off - Used for extended illnesses. Employees accrue up to 6 days per year, up to a maximum of 120 days
Holidays - Full-time employees receive ten paid holidays per year
Volunteer Time Off - The MFAH supports activities that enhance and serve the communities in which we live and work. Employees receive up to 40 hours of paid time off annually to give back and volunteer.
Staff may contribute to the MFAH Retirement Savings Plan. Eligible staff contributing to the plan may receive up to a 5% matching contribution from the MFAH after one year of service.
MFAH Membership – Staff receive a free Family-level membership
Discounts – Staff receive discounts on purchases at the Museum shop and all on campus eateries and the Glassell School of Art.
Metro commuter subsidy available upon request