Security Manager - The Pavilion at Star Lake

Live Nation Entertainment • Burgettstown, PA

1d • Onsite

About The Position

The Pavilion at Star Lake is seeking a dedicated and experienced Manager – Venue Security to oversee all security operations to ensure safety and security of guests, employees, artists, and property, while maintaining a customer-focused approach. This role requires excellent people skills, a proactive mindset, and a thorough understanding and adherence to security protocols and licensing requirements as set forth by Live Nation and the State of Pennsylvania.

Requirements

• High School Diploma or equivalent (college coursework or degree a plus).
• At least 2 years of experience in a security management role, preferable in a live entertainment or venue environment.
• Working knowledge of security and safety operations and enforcement procedures in business and event setting.
• Experience in managing a team of 60 or more people.
• Ability to exercise composure and de-escalate stressful situations.
• Strong strategic thinking and creative problem-solving abilities.
• Excellent verbal, written, and interpersonal communication skills.
• High level of judgment, tact, and diplomacy.
• Ability to work collaboratively and execute programs effectively.
• Position requires constant walking, climbing stairs, lifting and carrying 50 lbs.+ and occasional sitting.

Responsibilities

• Policy Compliance: Collaborate with the General Manager and Operations Manager to ensure adherence to all security policies, procedures, and applicable local, state, and federal laws.
• Access Control: Monitor and authorize the entrance and departure of employees, visitors, and other individuals to prevent theft and maintain venue security.
• Venue Surveillance: Regularly patrol all areas of the venue to observe, report, and address any irregularities or potential security concerns.
• Incident Management: Investigate and resolve security-related complaints, interacting positively with guests to ensure satisfactory outcomes.
• Reporting: Document daily activities and incidents, including equipment or property damage, theft, unauthorized persons, or unusual occurrences.
• Staff Management: Recruit, train, supervise, and discipline security personnel to ensure efficient department operations.
• Budget & Cost Control: Manage security-related expenses by adhering to the department budget, optimizing resources, and ensuring staffing levels align with operational needs while controlling overtime and unnecessary costs.
• Team Collaboration: Conduct regular meetings to communicate pertinent information and provide guidance to staff.
• Policy Development: Continuously evaluate and recommend improvements to security policies and procedures.
• Sustainability Participation: Engage in the venue’s sustainability initiatives, such as waste prevention and recycling efforts, and educate guests about these programs.
• Event Support: Assist in post-event activities, including the collection of recyclables and proper storage of event equipment.

Benefits

• generous vacation
• healthcare
• retirement benefits
• student loan repayment
• tuition reimbursement
• six months of paid caregiver leave for new parents including fostering
• perks like Roadie Babies helping new parents care for their babies on work trips
• access to free live events through our exclusive employee ticketing program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees