Security Manager

Virgin Hotels • New York, NY

130d

About The Position

As Director of Security, you are responsible for monitoring and controlling staff entrances, patrolling on a regular basis, and managing undesirable behavior to deliver a safe Guest and teammate experience. You will direct and administer the implementation of all safety and security programs and initiatives, ensuring that all tasks are performed to the highest standards. Your role will involve leading a team, communicating, coordinating, and working well with other teammates, managers, and guests, all while having fun and creating memorable guest experiences.

Requirements

• Stand for periods of up to 8-10 hours
• Input and access data in various computer systems
• Understand guest inquiries and provide clear, concise responses
• Work with others while advocating for guests
• Understand the importance of completing a timely accident/incident report
• Communicate clearly in verbal and written English
• Work cohesively with other departments and co-workers as part of a team
• Focus attention on details
• Maintain confidentiality of all guests and hotel information
• Maintain a neat, clean, and well-groomed appearance per hotel standards
• Adhere to hotel policies including attendance, safety, and behavior
• F89/T89 Certified

Nice To Haves

• Minimum of 5 years of Loss Prevention/Security management experience preferred
• Previous experience in hospitality preferred
• Proficient computer skills in MS Outlook, Word, Excel, and PowerPoint

Responsibilities

• Lead investigations of accidents, thefts, property loss, unlawful activities, and complete corresponding incident reports
• Patrol the interior and perimeter of the hotel and property to observe and identify potential safety risks, security risks, and undesirable conditions
• Direct response to emergency situations including safety hazards, fires, medical emergencies, and threats to life and/or property
• Serve as primary liaison with federal, state, and local law enforcement
• Oversee the administration and accuracy of all required reports and documentation
• Respond to guest inquiries and requests and resolve guest issues in a timely, friendly, and efficient manner
• Coordinate additional personnel for Conference and Banqueting functions
• Patrol all boundary areas, bedrooms, offices, storage areas, public areas, and function rooms
• Ensure tours are carried out for fire prevention, safe means of escape, and security
• Liaise with Departmental Heads to ensure hotel staff is aware of their security responsibilities
• Plan, deliver, and facilitate regular teammate awareness training
• Be fully conversant of company terrorist procedures and convey to staff
• Be fully conversant with hotel Fire and Emergency procedures
• Responsible for management of key control within all departments
• Monitor and control staff entrances
• Responsible for checking goods received and distributing
• Operate, check, and monitor the hotel surveillance system

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Accommodation
• Number of Employees: 501-1,000 employees