Security Manager | Site Reliability (SRE) | DevSecOps

ServiceNow-posted 5 months ago
$155,800 - $272,700/Yr
Full-time • Manager
San Diego, CA
5,001-10,000 employees
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The ServiceNow Security Organization (SSO) delivers world-class, innovative security solutions to reduce risk and protect the company and our customers. We enable our customers to migrate their most sensitive data and workloads to the cloud, accelerating our business so that we are the most trusted SaaS provider. We create an environment where our employees are proud to work and can make a positive impact. The DevSecOps team within Product Security is responsible for building, integrating, and operating scalable security services that protect the NOW platform, store applications, mobile applications, and internal services. We empower over 8k developers globally to build secure software by providing resilient automated security tools and services. We are a collaborative and innovative team, driving a security-first culture through automation and continuous improvement.

  • Develop and implement the SRE strategy for DevSecOps tools and services, aligning with the organizations OKRs and Product Security goals.
  • Build, mentor, and lead a high-performing team of SREs specializing in scaling highly integrated security services.
  • Foster a culture of collaboration, ownership, learning, and continuous improvement.
  • Manage staffing, budget, tools, workload, task prioritization, and resource allocation for the team.
  • Ensure the reliability, availability, and performance of product security tools and services by defining and enforcing SLOs.
  • Oversee the design, implementation, and maintenance of monitoring and alerting systems to proactively identify and address potential issues.
  • Monitor the performance, availability, cost, and security of these services, identifying bottlenecks and driving improvements.
  • Drive visibility through reporting and dashboards.
  • Manage service cost optimization strategies to provide the highest value security services at the lowest cost.
  • Lead incident response efforts, drive blameless postmortems, and implement improvements to prevent recurrence.
  • Drive automation initiatives to reduce toil, improve operational efficiency, and enable faster deployments.
  • Collaborate with service development managers, engineers, and other stakeholders to ensure smooth operations and alignment on reliability goals.
  • Establish processes for Service Readiness and Change Management for review and agreement with Service Development Team.
  • Drive capacity management processes to ensure systems can scale to meet future demand by forecasting capacity needs and implementing appropriate scaling strategies.
  • Communicate SRE progress, impact, risks, and challenges to Senior Management, Stakeholders, and peer Service Development Managers.
  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
  • 6 to 10 years of experience in SRE or DevSecOps, with a focus on service operations, quality, automation, security, cost, and support.
  • Strong understanding of SRE principles and practices, including SLOs, SLIs, and SLAs.
  • Experience scaling operations for SAST, Secret Management, SCA, or Container Security.
  • Strong verbal communication skills and demonstrated ability to partner with teams across the company to deliver high impact outcomes.
  • Extensive experience with cloud native platforms (e.g., AWS, Azure, GCP) and containerization (e.g., Docker, Kubernetes).
  • Proficiency in scripting languages (e.g., Python, Bash) and automation tools (e.g., Terraform, Ansible).
  • Strong understanding of networking, security, and operating systems.
  • Experience with monitoring and logging tools (e.g., Prometheus, ELK, Grafana, etc.).
  • Excellent critical thinking skills to solve ambiguous problems.
  • Strong written communication skills to deliver technical documentation and communicate technical concepts to both non-technical business users as well as technical stakeholders.
  • Experience managing security tool integrations into the ServiceNow platform and the SDLC.
  • Bachelor's degree in Computer Science, Information Security, or a related field (Master's preferred).
  • Experience working with development teams to shift left security.
  • Experience with security automation and orchestration tools.
  • Certifications in cloud platforms, SRE, or security (e.g., CISSP, CISM, AWS Certified Security).
  • Experience with AI Model scanning.
  • Experience with ServiceNow Development and/or Administration.
  • Base pay of $155,800 to $272,700, plus equity (when applicable), variable/incentive compensation and benefits.
  • Health plans, including flexible spending accounts.
  • 401(k) Plan with company match.
  • Employee Stock Purchase Plan (ESPP).
  • Matching donations.
  • Flexible time away plan.
  • Family leave programs.
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