Security II Officer - 2nd Shift

Holiday Inn Club Vacations

About The Position

At Holiday Inn Club Vacations, we’re committed to strengthening families and creating memorable experiences. We look for team members who demonstrate courage, caring, and creativity, and who help us grow our people, resorts, and guest loyalty. This position is responsible for ensuring the safety and security of our guests, employees, and property. Security Officers act as first responders to injuries or incidents and help prevent workplace accidents and policy violations. This role requires a friendly, professional, and guest-focused demeanor, as you will have frequent interaction with guests and team members. MUST BE AVAILBLE TO WORK 2nd SHIFT: 3pm to 11:30pm

Requirements

Strong customer service background.
Two years of hotel or retail experience with high customer contact preferred.
Valid driver’s license
Must be at least 18 years of age with a valid driver’s license, and minimum of 1 years of driving experience.
Must meet company required motor vehicle policy standards
Have a guest focused posture and attitude.
Be thoroughly familiar with the resort layout, activities, functions, fire and emergency disaster procedures.
Good verbal and written communication skills.
Ability to work under pressure.
Initiative and drive to maintain resort and Security Services department standards.
Must be able to use good judgment when addressing a given problem, followed by creative solutions and the initiative to complete the work.
Strong knowledge of standard safety protocols.

Responsibilities

Greet guests warmly, offer advice and guidance regarding the resort. Security Officers will document all visitors entering the property. Additionally, Security Officers will ensure all visitors or guests receive directions on how to reach their intended destinations.
Act as first responder to all visitors, guests and employee accidents on property. Administer first aid, contact emergency services if required. Secure First Report of Injury in the case of employee injuries and assist with the drug and alcohol testing of employees when appropriate.
Patrol the resort to ensure the safety and security of guests, employees, and assets. Take the immediate and necessary steps to correct any safety hazards and cleanliness issues while responding to all hazards – manmade, technological or natural – as outlined in the department emergency response procedures.
Identify and engage any suspicious person(s) who may interrupt the orderly operation of the resort while limiting liability.
Dispatch calls accordingly