SECURITY - HARD ROCK LIVE SHIFT MANAGER

Seminole Gaming • Hollywood Seminole Reservation, FL

7d • Onsite

About The Position

Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019. New offerings include 638 upscale guestrooms in the first-ever Guitar Hotel, 168 luxury guestrooms and unique swim-up suites in the adjacent Oasis Tower at Seminole Hard Rock Hotel & Casino Hollywood, and 465 newly redesigned guestrooms in Hard Rock Hotel for a combined room count of 1,271 throughout the resort. Additional amenities include the lush, “Bora Bora” style lagoon with private cabanas and butler service; a 42,000 square-foot Rock Spa® & Salon; a 13.5-acre recreational water experience for swimming, kayaking and paddle boarding; 19 dining outlets and 20 bars and lounges; an expansive gaming floor with 3,100 slots, 195 table games and a 45-table poker room; 120,000 square feet of premier meeting and convention space including a 38,000 square-foot, carpeted exhibition hall; and a 26,000 square-foot retail promenade. The highly anticipated Hard Rock Live entertainment venue with a 7,000-person capacity, will showcase A-list entertainers, comedy acts, Broadway performances, sporting events and live broadcast productions. The integrated resort is located on 87 acres of the Hollywood Seminole Reservation along State Road 7 (U.S. Highway 441), and is 10 minutes from Fort Lauderdale/Hollywood International Airport and 30 minutes from downtown Miami and Miami International Airport. For more information, visit us online at www.seminolehardrockhollywood.com, call 800-937-0010 or follow us: Facebook: SeminoleHardRockHollywood, Twitter: @HardRockHolly, Instagram: @HardRockHolly.

Requirements

• High School diploma or equivalent and a minimum of four (4) years of Security Management experience in a high volume entertainment/casino/hotel complex environment or the equivalent combination of education and experience.
• Ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.
• Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.
• Must present an image of excitement, enthusiasm, outgoing personality, while being able to project a professional appearance. Must be personable with guests, team members and all touring personnel.
• Excellent guest service, communication (oral and written) and time management skills.
• Ability to quickly provide resolution or creative flexible solutions to difficult guest situations and de-escalate conflict.
• Ability to lead, coach and mentor staff.
• Ability to work flexible schedules, including nights, weekends and holidays is required.
• Must be able to wear a radio earphone without any medical limitations.
• Must be able to stand/walk for long periods of time, able to climb steps, respond to emergency situations and handle basic duties and responsibilities of the position.
• Must be able to lift a maximum of fifty (50) pounds.
• Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.

Responsibilities

• Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures.
• Promotes excellence in guest service and security at all times.
• Identifies and controls risks and threats to the safety and assets of Seminole Gaming and Entertainment acts.
• Personally acts to and leads team to ensure the safety of guests and team members and to protect the assets of Seminole Gaming and Hard Rock Live/Entertainment.
• Implements systems to ensure compliance with all Gaming Commission Regulations, and company/departmental policies and procedures. This includes review of current and new SOPs.
• Communicates and advances with concert touring reps proactively. Execute and relay that information to Seminole Hard Rock Hotel & Casino personnel and external partners.
• Communicates with guests and team members in a positive manner, both in oral and written form.
• Responsible for conducting investigations and working with law enforcement officials to ensure resolution.
• Writes incident reports as necessary. Reviews all incident reports for accuracy.
• Maintains a high level of key control for the facility.
• Prepares and implements daily work schedules that mitigate the use of unnecessary labor and/or overtime costs while also providing the most appropriate staffing levels for any event, activation or project assigned.
• Evaluates his/her subordinate’s job duties.
• Coordinates emergency situations.
• Develop department members’ knowledge and skills through education, creating new standard operating procedures, training, coaching, corrective counseling, etc.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations. While also ensuring all brand-wide training curriculums and Entertainment policies are being adhered to and embraced by all team members.
• Conduct personal behavior and select, train, coach, counsel, appraise and retain direct reports who consistently perform actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication.
• Demonstrate commitment to assisting in the development of Seminole Tribe members participating in the Tribal Career Development program and, when a Seminole Tribe member’s assignment falls within your direct area of responsibility, act as a personal mentor/career advisor to the Tribe Member and submit progress reports and information to the Director of Tribal Development.
• Ensure prompt and discreet notification to appropriate management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
• Attends meetings as required.
• Other duties as assigned including the periodic oversight of Security staff responsible for security related operations at marquee special events off property and the Event Center, Guitar Pool party activations, etc.

Benefits

• We offer rockin' benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more!
• Please visit http://www.gotoworkhappy.com/benefits to see our full list of benefits!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED